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Japanese characters in the subject of a missed call notification message are garbled


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Symptoms

Consider the following scenario:  
  • Microsoft Skype for Business Server 2015 is integrated with Microsoft Exchange Unified Messaging (UM). Both user A and user B are UM-enabled.
  • User A sends user B an email message that contains Japanese characters in the subject.
  • User B receives the email message, and then moves the mouse point over user A.
  • User B makes a call to user A from the drop-down list next to the phone icon.
  • User A doesn't answer the call and receives a missed call notification email message.
In this scenario, Japanese characters in the subject line of the missed call notification email message are garbled.

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Cause

This issue occurs because the user notification XML file that's sent by Skype for Business Server is encoded by using US-ASCII instead of UTF8.

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Resolution

To fix this issue, install the November 2016 cumulative update 6.0.9319.272 for Skype for Business Server 2015, Front End server and Edge server.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced, kb

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Article Info
Article ID : 3203707
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2016
Exists online : False
Views : 116