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Skype for Business 2016 crashes when you change the size of a shared screen

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Symptoms

Assume that a user shares low resolution contents with you through Microsoft Skype for Business 2016, and you use a higher resolution screen. In this situation, when you try to adjust the size of the shared screen, your Skype for Business 2016 client crashes.

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Resolution

To fix this issue, install the November 1, 2016, update (KB3127939) for Skype for Business 2016.

Notes
  • By default, the fix is disabled after you install this update. To enable the fix, see the "Registry information" section.
  • This issue is fixed in build 16.0.7369.2024 and later builds.

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Registry information

Important Follow the steps in this section carefully. Serious problems might occur if you change the registry incorrectly. Before you change it, back up the registry for restoration in case problems occur.

After you install this update, you can follow these steps to enable the fix:
  1. Start Registry Editor.
  2. Locate and then select the following registry subkey:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Lync
  3. Go to Edit > New > DWORD Value, type DisableApplicationSharingZoom, and then press the Enter key.
  4. Go to Details > DisableApplicationSharingZoom > Modify > Value data, type 1, and then click OK.
  5. Exit Registry Editor.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced, kb

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Article Info
Article ID : 3200791
Revision : 1
Created on : 1/7/2017
Published on : 11/1/2016
Exists online : False
Views : 247