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Updated channel information may affect Media Center program recordings

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Summary

The Electronic Program Guide (EPG) for Windows Media Center is a menu-based system providing regularly updated menus for broadcast programming and scheduling information.  Beginning in October 2016, the EPG is being updated with new channel lineup data, for customers in the following countries:

  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hungary
  • Ireland
  • Italy
  • The Netherlands
  • Norway
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • United Kingdom


Users may see the following differences in channel data:

  • We are adding more channel data on local channels for each affected country.
  • We are removing channel data for channels which are no longer available in an affected country.
  • We are updating other channel data in each affected country.

Consult with your television provider for information about specific channel lineups.

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Resolution

Customer with scheduled recordings should take the following actions to preserve existing recording schedules:

  • Customers should review and reset currently scheduled one-off recordings to reflect updated channel data.
  • Recordings scheduled for specific channels at specific times should be reset to reflect any updated channel numbers.
  • Recordings scheduled for specific shows should be reviewed to ensure they continue to record as expected.
  • Certain series may stop recording, even though that series will continue to show in the recordings list. You will have to "stop" recording the series and set the recording again. This may result in two instances of the series record showing side by side; the series instance of existing episodes already recorded and the series instance for the new recordings going forward. Both will function as expected.

These changes will only impact recorded shows moving forward.  Existing recordings will remain until they are deleted.


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Keywords: kbqfe, kbsurveynew, kb

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Article Info
Article ID : 3197813
Revision : 1
Created on : 1/7/2017
Published on : 10/19/2016
Exists online : False
Views : 167