Support package creation fails when running Export-HcsSupportPackage with error "Could not find part of the path"
Example:
[SSS0991003L7054]: Controller1>Export-HcsSupportPackage -Path \\10.3.26.93\dump -Credential administrator
WARNING: A script or application on the remote computer SSS991003L7054 is sending a prompt request. When you are
prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the
application or script that is requesting the data.
cmdlet Export-HcsSupportPackage at command pipeline position 1
Supply values for the following parameters:
EncryptionPassphrase: ******
WARNING: A script or application on the remote computer SSS0991003L7054 is sending a prompt request. When you are
prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the
application or script that is requesting the data.
Confirm EncryptionPassphrase: ******
12/11/2015 10:57:26 AM Connecting to '\\10.3.26.93\dump'
12/11/2015 10:57:26 AM Initiating peer data collection
12/11/2015 10:57:28 AM ClusterManagementLog element has been gathered.
12/11/2015 10:57:28 AM DumpLog element has been gathered.
12/11/2015 10:57:28 AM StackDumps element has been gathered.
12/11/2015 10:57:28 AM PeriodicEtwLogs element has been gathered.
12/11/2015 10:57:34 AM BmcLogs element has been gathered.
12/11/2015 10:57:38 AM RegistryKeys element has been gathered.
12/11/2015 10:57:39 AM ClusterCmdlets element has been gathered.
12/11/2015 10:57:39 AM NetworkCmdlets element has been gathered.
12/11/2015 10:57:39 AM NetworkCmds element has been gathered.
12/11/2015 10:57:39 AM Rttdump element has been gathered.
12/11/2015 10:57:40 AM LogFiles element has been gathered.
12/11/2015 10:57:40 AM StorageCmdlets element has been gathered.
12/11/2015 10:57:46 AM XutilLogdump element has been gathered.
Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not
find a part of the path.
+ CategoryInfo : NotSpecified: (:) [Export-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso
ft.HCS.Management.Powershell.Cmdlets.ExportHcsSupportPackageCommand
12/11/2015 10:59:51 AM EtwLogs element has been gathered.
12/11/2015 11:01:53 AM XutilDdump element has been gathered.
12/11/2015 11:02:21 AM ConfigurationCmdlets element has been gathered.
12/11/2015 11:02:21 AM Finishing peer data collection
WARNING: The operation succeeded on this controller, but failed on the peer controller due to the following error(s).
Please check whether the peer is healthy and whether the current node can connect to the peer.
Export-HcsSupportPackage : Could not find a part of the path
'D:\hcs\temp\supportpkg_4fr2znln.tjs\HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt'.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], DirectoryNotFoundException
+ FullyQualifiedErrorId : An error occurred while placing the file 'registry\HKEY_LOCAL_MACHINE-Software-Microsoft
-CisAgent.txt'.,Microsoft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering 'C:\Program Files\LSI\RTTDump.exe' for the Rttdump
element of the support package. Could not find a part of the path 'D:\hcs\temp\supportpkg_mbyu3z3v.dud'.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the Rttdump element of the support package.,Microsoft.
HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not
find a part of the path.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso
ft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering 'HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra' for the
RegistryKeys element of the support package. The operation was canceled.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the RegistryKeys element of the support package.,Micro
soft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
\\10.3.26.93\dump\8100-SSS0991003L7054-151211-1057
Example:
[SSS0991003L7054]: Controller1>Export-HcsSupportPackage -Path \\10.3.26.93\dump -Credential administrator
WARNING: A script or application on the remote computer SSS991003L7054 is sending a prompt request. When you are
prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the
application or script that is requesting the data.
cmdlet Export-HcsSupportPackage at command pipeline position 1
Supply values for the following parameters:
EncryptionPassphrase: ******
WARNING: A script or application on the remote computer SSS0991003L7054 is sending a prompt request. When you are
prompted, enter sensitive information, such as credentials or passwords, only if you trust the remote computer and the
application or script that is requesting the data.
Confirm EncryptionPassphrase: ******
12/11/2015 10:57:26 AM Connecting to '\\10.3.26.93\dump'
12/11/2015 10:57:26 AM Initiating peer data collection
12/11/2015 10:57:28 AM ClusterManagementLog element has been gathered.
12/11/2015 10:57:28 AM DumpLog element has been gathered.
12/11/2015 10:57:28 AM StackDumps element has been gathered.
12/11/2015 10:57:28 AM PeriodicEtwLogs element has been gathered.
12/11/2015 10:57:34 AM BmcLogs element has been gathered.
12/11/2015 10:57:38 AM RegistryKeys element has been gathered.
12/11/2015 10:57:39 AM ClusterCmdlets element has been gathered.
12/11/2015 10:57:39 AM NetworkCmdlets element has been gathered.
12/11/2015 10:57:39 AM NetworkCmds element has been gathered.
12/11/2015 10:57:39 AM Rttdump element has been gathered.
12/11/2015 10:57:40 AM LogFiles element has been gathered.
12/11/2015 10:57:40 AM StorageCmdlets element has been gathered.
12/11/2015 10:57:46 AM XutilLogdump element has been gathered.
Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not
find a part of the path.
+ CategoryInfo : NotSpecified: (:) [Export-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso
ft.HCS.Management.Powershell.Cmdlets.ExportHcsSupportPackageCommand
12/11/2015 10:59:51 AM EtwLogs element has been gathered.
12/11/2015 11:01:53 AM XutilDdump element has been gathered.
12/11/2015 11:02:21 AM ConfigurationCmdlets element has been gathered.
12/11/2015 11:02:21 AM Finishing peer data collection
WARNING: The operation succeeded on this controller, but failed on the peer controller due to the following error(s).
Please check whether the peer is healthy and whether the current node can connect to the peer.
Export-HcsSupportPackage : Could not find a part of the path
'D:\hcs\temp\supportpkg_4fr2znln.tjs\HKEY_LOCAL_MACHINE-Software-Microsoft-CisAgent.txt'.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], DirectoryNotFoundException
+ FullyQualifiedErrorId : An error occurred while placing the file 'registry\HKEY_LOCAL_MACHINE-Software-Microsoft
-CisAgent.txt'.,Microsoft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering 'C:\Program Files\LSI\RTTDump.exe' for the Rttdump
element of the support package. Could not find a part of the path 'D:\hcs\temp\supportpkg_mbyu3z3v.dud'.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the Rttdump element of the support package.,Microsoft.
HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering the ClusterLog element of the support package. Could not
find a part of the path.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the ClusterLog element of the support package.,Microso
ft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
Export-HcsSupportPackage : An error occurred while gathering 'HKEY_LOCAL_MACHINE\Software\Microsoft\CDMInfra' for the
RegistryKeys element of the support package. The operation was canceled.
+ CategoryInfo : NotSpecified: (:) [Get-HcsSupportPackage], Exception
+ FullyQualifiedErrorId : An error occurred while gathering the RegistryKeys element of the support package.,Micro
soft.HCS.Management.Powershell.Cmdlets.GetHcsSupportPackageCommand
\\10.3.26.93\dump\8100-SSS0991003L7054-151211-1057