Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You cannot access shared files and folders or browse computers in the workgroup with Windows XP

You cannot access shared files and folders or browse computers in the workgroup with Windows XP

View products that this article applies to.

To continue receiving security updates for Windows XP, make sure that you are running Windows XP with Service Pack 3 (SP3). For more information, refer to this Microsoft Web page: Support is ending for some versions of Windows

↑ Back to the top

Symptoms

On Windows XP-based computers that are configured as members of a workgroup in a peer-to-peer network environment, you may experience one or more of the following symptoms:

  • You cannot access shared folders or files.
  • You cannot locate other computers in the workgroup.
  • You receive the following error message when you double-click the workgroup in My Network Places:
    Workgroup Name is not accessible. You may not have permission to use this network resource.
Note In a peer-to-peer network, each computer is equal and can initiate communications. In this manner, it differs from a client/server network.

↑ Back to the top

Cause

This behavior may occur if all the following conditions are true:

  • NetBIOS over TCP/IP is not turned on (enabled) on one or more computers in the workgroup.
  • The Computer Browser service is not started or is turned off on one or more computers in the workgroup.
This behavior may also occur if File and Print Sharing for Microsoft Networks is not installed or is blocked by Windows Firewall.

↑ Back to the top

Resolution

Method 1: Enable NetBIOS over TCP/IP and start the Computer Browser service

To resolve this issue, make sure that NetBIOS over TCP/IP is turned on and that the Computer Browser service is running on each computer in the workgroup. To do this, follow these steps.

Step 1: Enable NetBIOS over TCP/IP

  1. Click Start, click Control Panel, and then click Network and Internet Connections.
  2. Click Network Connections.
  3. Right-click Local Area Connection, and then click Properties.
  4. Click Internet Protocol (TCP/IP), and then click Properties.
  5. Click the General tab, and then click Advanced.
  6. Click the WINS tab.
  7. Under NetBIOS setting, click Enable NetBIOS over TCP/IP, and then click OK two times.
  8. Click Close to close the Local Area Connection Properties dialog box.
  9. Close the Network Connections window.

Step 2: Start the Computer Browser service

  1. Click Start, right-click My Computer, and then click Manage.
  2. Double-click Services and Applications.
  3. Double-click Services.
  4. On the right side, right-click Computer Browser, and then click Start.
  5. Close the Computer Management window.

Method 2: Install File and Print Sharing and make sure that it is not blocked by Windows Firewall

Step 1: Install File and Print Sharing for Microsoft Networks

  1. Click Start, click Run, type ncpa.cpl, and then click OK.
  2. Right-click Local Area Connection, and then click Properties.
  3. Click the General tab, and then click Install.
  4. Click Service, and then click Add.
  5. In the Network Service list, click File and Print Sharing for Microsoft Networks, and then click OK.
  6. Click Close.

Step 2: Make sure that File and Printer Sharing is not blocked by Windows Firewall

  1. Click Start, click Run, type firewall.cpl, and then click OK.
  2. On the General tab, make sure that the Don't allow exceptions check box is not selected.
  3. Click the Exceptions tab.
  4. On the Exceptions tab, make sure that the File and Printer Sharing check box is selected, and then click OK.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support .

↑ Back to the top

More Information

The Computer Browser service maintains an updated list of computers on the network, and it supplies this list to computers that are designated as browsers. If this service is stopped, the list is neither updated nor maintained. If this service is turned off, any services that explicitly depend on it do not start.


For more information about the Network Setup Wizard in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
 
308522 Description of the Network Setup Wizard in Windows XP

 
For more information about file sharing in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
 
304040 How to configure file sharing in Windows XP
 
For more information about how to set up workgroups in Windows XP Home Edition, click the following article number to view the article in the Microsoft Knowledge Base:
 
813936 How to set up a small network with Windows XP Home Edition (PART 1)
 

↑ Back to the top

Keywords: ocsentirenet, kbsoconvert, kbprb, kbnetwork, kbcsapac, kbacwsurvey, kbpubtypepublic, kb, kbresolve, kberrmsg

↑ Back to the top

Article Info
Article ID : 318030
Revision : 4
Created on : 4/17/2018
Published on : 4/17/2018
Exists online : False
Views : 247