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Office apps stop working if you close "Let's get started" screen immediately

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Symptoms

The first time you run a preinstalled version of Office 2016, you see a screen with the title "Let's get started" and the options "Try", "Buy", and "Activate".

If you close the screen immediately, and then open a blank Word, Excel, or PowerPoint document, Office might stop working (crash).

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Resolution

Close the Office app and restart it. This is a temporary issue.

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Keywords: kb

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Article Info
Article ID : 3178041
Revision : 1
Created on : 1/7/2017
Published on : 7/8/2016
Exists online : False
Views : 298