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Cannot print a gift receipt

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

When you attempt to print a gift receipt and check out, the application is set to logoff at the end of the transaction and you will receive an error message.

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Resolution

The changes in the hotfix update the checkout flow to wait for the gift receipt flow to return a handle that receipt printing has been completed before continuing with the checkout steps and modified the gift receipt flow to return a handle when completing printing the receipts.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.



File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot Applicable62,13618-Feb-201620:00x86
Axupdate.exeNot Applicable62,12018-Feb-201620:00x86
Dynamicsax2012r3-kb3173518-retail_sdk_onlinechannel.exe6.3.15.0456,110,57620-Jun-201606:05x86
Licensetermsar.rtfNot Applicable156,02518-Feb-201620:00Not Applicable
Licensetermscs.rtfNot Applicable142,00318-Feb-201620:00Not Applicable
Licensetermsda.rtfNot Applicable137,80218-Feb-201620:00Not Applicable
Licensetermsde.rtfNot Applicable142,88718-Feb-201620:00Not Applicable
Licensetermsen.rtfNot Applicable154,40818-Feb-201620:00Not Applicable
Licensetermses.rtfNot Applicable143,10218-Feb-201620:00Not Applicable
Licensetermset.rtfNot Applicable141,10518-Feb-201620:00Not Applicable
Licensetermsfi.rtfNot Applicable140,21318-Feb-201620:00Not Applicable
Licensetermsfr.rtfNot Applicable147,59418-Feb-201620:00Not Applicable
Licensetermshu.rtfNot Applicable147,20218-Feb-201620:00Not Applicable
Licensetermsis.rtfNot Applicable145,64218-Feb-201620:00Not Applicable
Licensetermsit.rtfNot Applicable141,39218-Feb-201620:00Not Applicable
Licensetermsja.rtfNot Applicable117,39418-Feb-201620:00Not Applicable
Licensetermslt.rtfNot Applicable144,32618-Feb-201620:00Not Applicable
Licensetermslv.rtfNot Applicable145,37918-Feb-201620:00Not Applicable
Licensetermsnb-no.rtfNot Applicable137,29318-Feb-201620:00Not Applicable
Licensetermsnl.rtfNot Applicable140,82618-Feb-201620:00Not Applicable
Licensetermspl.rtfNot Applicable140,00218-Feb-201620:00Not Applicable
Licensetermspt-br.rtfNot Applicable140,97818-Feb-201620:00Not Applicable
Licensetermsru.rtfNot Applicable157,77718-Feb-201620:00Not Applicable
Licensetermssv.rtfNot Applicable142,27518-Feb-201620:00Not Applicable
Licensetermsth.rtfNot Applicable150,96318-Feb-201620:00Not Applicable
Licensetermszh-hans.rtfNot Applicable103,51918-Feb-201620:00Not Applicable
Retailonlinechannel.mspNot Applicable141,099,00820-Jun-201605:05Not Applicable
Retailsdk.mspNot Applicable320,065,53620-Jun-201605:16Not Applicable
Axsetupsp.exe6.3.3000.39562,018,71207-Jun-201603:38x86
Axsetupsplib.dll6.3.3000.395694,62407-Jun-201603:38x86
Axsetupui.exe6.3.3000.3956364,95207-Jun-201603:38x86
Axutillib.dll6.3.3000.1547981,40018-Feb-201620:00x86
Dixfserviceprereqhelper.exe6.3.3000.396048,56007-Jun-201603:38x86
Microsoft.dynamics.servicing.dependencypackage.dll6.3.164.354640,18418-Feb-201620:00x86
Microsoft.dynamics.servicing.graphlibrary.dll6.3.164.238445,80018-Feb-201620:00x86
Microsoft.dynamics.servicing.operations.dll6.3.164.238444,26418-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284518,84018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284498,36018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284506,55218-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284494,26418-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284494,26418-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284510,64818-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284506,55218-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284498,36018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284518,84018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284498,36018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284494,26418-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284498,36018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284502,45618-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284539,32018-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284494,26418-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284567,99218-Feb-201620:00x86
Axsetupsp.resources.dll6.3.1000.284486,07218-Feb-201620:00x86

The changes in the hotfix update the checkout flow to wait for the gift receipt flow to return a handle that receipt printing has been completed before continuing with the checkout steps and modified the gift receipt flow to return a handle when completing printing the receipts.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbmbspartner, kbmbsquickpub, kbqfe, kbsurveynew, kbnoloc, kb, kbhotfixserver, kbautohotfix, kbmbsmigrate

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Article Info
Article ID : 3173518
Revision : 1
Created on : 1/17/2017
Published on : 1/13/2017
Exists online : False
Views : 275