Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Can't print to a multifunction printer when v3 and v4 drivers are installed on the same USB port

Can't print to a multifunction printer when v3 and v4 drivers are installed on the same USB port

View products that this article applies to.

Summary

This article describes a scenario in which you can't print from an application to a multifunction printer that's connected to a USB port. This issue occurs if both a v3 and v4 printer driver are installed on the same USB port.

↑ Back to the top

Symptoms

Consider the following scenario:

  • A USB multifunction printer that supports both a FAX device and a printer device is attached to a Windows-based system.
  • The driver for the FAX device is based on the Version 3 (v3) printer driver model. The driver for the printer device is based on the Version 4 (v4) printer driver model.
  • Both drivers are installed on the same USB port.
In this scenario, print jobs are unsuccessful.

↑ Back to the top

Cause

This behavior is by design.

↑ Back to the top

Resolution

To resolve this issue, install the v3 and v4 printer drivers on separate USB ports.

↑ Back to the top

Keywords: kb

↑ Back to the top

Article Info
Article ID : 3171127
Revision : 1
Created on : 1/7/2017
Published on : 6/14/2016
Exists online : False
Views : 181