Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Skype for Business mobile application fails to sign in if Dial Plan contains non-numeric or non-alphabetical characters


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You add a new SIP domain in a Microsoft Skype for Business Server 2015 environment.
  • You change the default SIP domain to the newly added domain.
  • A user signs in Skype for Business mobile application by entering the telephone number.
  • The user exits the Skype for Business mobile application and then signs back in.
In this scenario, the user can't sign in and receives the following error message:
Cannot sign you in... try later.

↑ Back to the top


Cause

This issue occurs because the Dial Plan contains non-numeric or non-alphabetical characters. This causes the telephone number validation failure.

↑ Back to the top


Keywords: kbfix, kbqfe, kbsurveynew, kbexpertiseadvanced, kb

↑ Back to the top

Article Info
Article ID : 3170199
Revision : 1
Created on : 1/7/2017
Published on : 6/30/2016
Exists online : False
Views : 150