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Surface can't connect to a multi-channel wireless display

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Symptoms

When you're using a Surface Pro 3 or Surface 3 device that's running Windows 8.1 to connect to a wireless display, you may experience one or more of the following symptoms:
  • When you try to connect to the wireless display, the connection fails, and you have to reboot the device to successfully connect to the wireless display.
  • When you connect to the wireless display, the connection to your wireless network stops working.
  • When you disconnect from the wireless display, the connection to your wireless network stops working.

These symptoms occur only when you connect to a wireless display that's configured in AGO mode. If you don't know whether your wireless display (or your wireless display adapter) supports or is configured in AGO mode, check the manufacturer's specifications. 

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Cause

This problem occurs because of a timing issue in the Surface wireless network driver when it's used in a multi-channel wireless display configuration. 

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Resolution

To resolve this issue, install an updated Windows 8.1 Marvell Wireless driver, version 15.68.3095.201 (MP201), for Surface Pro 3 and Surface 3.

To do this, follow these steps:
  1. Download the hotfix (KB3166547) from this article.
  2. Run the hotfix, and choose a folder where you want to unzip the files.
  3. In the folder that you saved the files to, right-click the mbtr8897w81x64.inf file, and then click Install.
  4. Right-click the mrvlpcie8897.inf file, and then click Install.
  5. Restart Windows.

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Keywords: kbqfe, kbfix, kbsurveynew, kbautohotfix, kbhotfixserver, kb

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Article Info
Article ID : 3166547
Revision : 3
Created on : 7/19/2019
Published on : 7/19/2019
Exists online : False
Views : 495