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Internet Explorer freezes when Skype for Business Browser Helper is enabled

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Symptoms

Assume that you enable the Skype for Business Browser Helper (OCHelper.dll) add-in in Internet Explorer for Microsoft Lync 2013 (Microsoft Skype for Business). When you view any webpage that has many images, video content, or a large PPT, the browser becomes very slow and it may freeze.

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Resolution

To fix this issue, install the June 7, 2016, update (KB3115033) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3166212
Revision : 1
Created on : 1/7/2017
Published on : 6/7/2016
Exists online : False
Views : 162