Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Internet Explorer freezes when Skype for Business Browser Helper is enabled

Internet Explorer freezes when Skype for Business Browser Helper is enabled

View products that this article applies to.

Symptoms

Assume that you enable the Skype for Business Browser Helper (OCHelper.dll) add-in in Internet Explorer for Microsoft Lync 2013 (Microsoft Skype for Business). When you view any webpage that has many images, video content, or a large PPT, the browser becomes very slow and it may freeze.

↑ Back to the top

Resolution

To fix this issue, install the June 7, 2016, update (KB3115033) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

↑ Back to the top

Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3166212
Revision : 1
Created on : 1/7/2017
Published on : 6/7/2016
Exists online : False
Views : 305