Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Skype for Business 2016 freezes when you switch the language from English to Thai if MAPI profile is set


View products that this article applies to.

Symptoms

Assume that you're running a computer that has the system locale set to Thailand, and you have a Microsoft Outlook account (MAPI profile) configured. You open an instant message (IM) conversation in Microsoft Skype for Business 2016, and then you press the grave accent key (`) to change the input keyboard from English to Thai. In this situation, Skype for Business 2016 freezes. This issue also occurs when you press the grave accent key while the client is loading.

Note To set Thailand as the system locale on the computer, first set the current location to Thailand by selecting Control Panel > Region and Language > location > Thailand. Next, select Control Panel > Region and Language > administrative > Thailand, and then restart the computer.

↑ Back to the top


Resolution

To fix this issue, install the June 7, 2016 update (KB3115087) for Skype for Business 2016.

↑ Back to the top


Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3159723
Revision : 1
Created on : 1/7/2017
Published on : 6/7/2016
Exists online : False
Views : 184