Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. How to safely use the "Reset device" feature on a Surface Hub

How to safely use the "Reset device" feature on a Surface Hub

View products that this article applies to.

Summary

On the Surface Hub, you may sometimes have to use the "Reset device" feature in the Settings app. Resetting the device is the only way to change its domain membership and administrator accounts. It's also a troubleshooting step for several other driver or operating system–related problems.

↑ Back to the top

More Information

After you start the "Reset device" process, do not turn off or unplug the Surface Hub until the process has completed. This may take up to 6 hours. Successful completion returns you to the out-of-box experience, whereas a return to the Welcome screen indicates that the reset encountered a problem and rolled back to the previously existing OS image.

If you see a blank screen for long periods of time during the "Reset device" process, please wait and do not take any action.

Warning: Any interruption of this process can render the Surface Hub unbootable and require warranty service.

Improvements to the reset process are being evaluated and may be included in future cumulative updates.

↑ Back to the top

Keywords: kb

↑ Back to the top

Article Info
Article ID : 3157354
Revision : 3
Created on : 7/19/2019
Published on : 7/19/2019
Exists online : False
Views : 63