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Error "Windows Installer service could not be accessed" occurs when you try to add or remove a program in Windows XP or Windows Server 2003


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Symptoms

When you try to install a software application on Windows XP or Windows Server 2003, you receive the following error message:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Note�This problem can also occur when you try to uninstall a software application.

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Cause

�This problem can occur if one of the following conditions is true: �
  • The Windows Installer files that are on your computer are damaged or are missing.
  • You install or remove a program that uses the Windows Installer Microsoft Software Installation (MSI) package file (.msi). For example, this can occur when you try to install Microsoft Office on your computer.�

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Resolution

To resolve this problem, use the following methods.

Method 1: Reregister the Windows Installer

To reregister the Windows Installer, verify the location of the Msiexec.exe file on your computer and in the Windows Registry, and then reregister the Windows Installer. To do this, click here to expand this section.

Method 2: Reinstall the Windows Installer

To reinstall the Windows Installer, rename the damaged Windows Installer files, and then reinstall the Windows Installer. To do this, click here to expand this section.

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More information

Click here to see more information about this issue.

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Keywords: KB315346, kbprb, kberrmsg, kbresolve

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Article Info
Article ID : 315346
Revision : 22
Created on : 6/5/2013
Published on : 6/5/2013
Exists online : False
Views : 51