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  2. When users navigate to Office Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1, the users may receive a "Sign in to Office 365" prompt.

When users navigate to Office Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1, the users may receive a "Sign in to Office 365" prompt.

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Symptoms

When users navigate to Office 365 Groups in IE11 in Microsoft Dynamics CRM Online 2016 Update 0.1, users may receive a "Sign in to Office 365" prompt. When choosing to “Sign In” the dialog redirects to a blank page.

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Cause

This issue occurs when *.dynamics.com is in the Trusted Sites in IE 11, but https://login.microsoftonline.com and https://login.windows.net are not in the Trusted Sites. These sites need to be in the same security zone for the authentication to work as expected.

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Resolution

Verify all three of the following sites are listed in IE’s Trusted Sites. To do this follow these steps:

1) Open Internet Explorer
2) Click the gear icon in the top-right corner
3) Click ‘Internet Options’
4) Click the ‘Security’ tab
5) Click ‘Trusted Sites’
6) Click on the ‘Sites’ button
7) Add the following URLs:
  • *.dynamics.com
  • https://login.microsoftonline.com
  • https://login.windows.net

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More Information

This issue occurs when using Microsoft Dynamics CRM Online 2016 Update 0.1.

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 3146979
Revision : 1
Created on : 1/7/2017
Published on : 3/4/2016
Exists online : False
Views : 204