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WMI service crashes randomly in Windows Server 2012 R2 or Windows Server 2012

View products that this article applies to.

This article describes an issue in which Windows Management Instrumentation (WMI) service crashes in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, or Windows Server 2012. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

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Symptoms

When this issue occurs, you may experience the following problems:
  • Every functionality that uses the WMI interface would fail. For example, Virtual Machine Manager (VMM) uses the WMI interface to show the status of virtual machines (VMs) on a Hyper-V host. If the WMI service on that Hyper-V host crashes, VMM can't show the status of the VMs on that host.
  • All services that share the same service host process with the WMI service would also become unavailable. Therefore, you may experience other problems that are not related to WMI service itself.

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How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

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Update detail information

Prerequisites

To install this update, you should first install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Windows Server 2012
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.17xxxWindows Server 2012RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.2.9200.21794183,80808-Mar-201615:40x64
Wmiprvsd.dll6.2.9200.21794832,00008-Mar-201615:40x64
Wmiprvse.exe6.2.9200.21794479,23208-Mar-201615:40x64
Wmidcprv.dll6.2.9200.21794131,07208-Mar-201616:04x86
Wmiprvse.exe6.2.9200.21794374,78408-Mar-201616:04x86
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.3.9600.18264144,89610-Mar-201616:41x86
Wmiprvsd.dll6.3.9600.18264656,89610-Mar-201616:41x86
Wmiprvse.exe6.3.9600.18264419,32810-Mar-201617:51x86
Wmipicmp.dll6.3.9600.1826482,94410-Mar-201616:41x86
Wmipicmp.mofNot applicable20,34621-Aug-201323:46Not applicable
Wmiprov.dll6.3.9600.18264169,47210-Mar-201616:41x86
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.3.9600.18264143,36010-Mar-201616:17Not applicable
Wmiprvsd.dll6.3.9600.18264578,56010-Mar-201616:17Not applicable
Wmiprvse.exe6.3.9600.18264369,66410-Mar-201617:08Not applicable
Wmipicmp.dll6.3.9600.1826481,92010-Mar-201616:18Not applicable
Wmipicmp.mofNot applicable20,34621-Aug-201323:38Not applicable
Wmiprov.dll6.3.9600.18264161,79210-Mar-201616:18Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Wmidcprv.dll6.3.9600.18264196,09610-Mar-201616:53x64
Wmiprvsd.dll6.3.9600.18264864,76810-Mar-201616:54x64
Wmiprvse.exe6.3.9600.18264513,53610-Mar-201618:26x64
Wmipicmp.dll6.3.9600.18264107,52010-Mar-201616:54x64
Wmipicmp.mofNot applicable20,34622-Aug-201306:51Not applicable
Wmiprov.dll6.3.9600.18264228,35210-Mar-201616:54x64
Wmidcprv.dll6.3.9600.18264144,89610-Mar-201616:41x86
Wmiprvse.exe6.3.9600.18264419,32810-Mar-201617:51x86
Additional file information
x64 Windows Server 2012
File propertyValue
File nameAmd64_a365bf346d41279816be0ec009fbf999_31bf3856ad364e35_6.2.9200.21797_none_83887346a6d676ed.manifest
File versionNot applicable
File size713
Date (UTC)09-Mar-2016
Time (UTC)17:43
PlatformNot applicable
File nameAmd64_c7732be134b939f64a620911f2178f9b_31bf3856ad364e35_6.2.9200.21797_none_4748d14522d35957.manifest
File versionNot applicable
File size1,068
Date (UTC)09-Mar-2016
Time (UTC)17:43
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.2.9200.21797_none_69ae22972e4c5894.manifest
File versionNot applicable
File size12,376
Date (UTC)08-Mar-2016
Time (UTC)17:47
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,438
Date (UTC)09-Mar-2016
Time (UTC)17:43
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.2.9200.21797_none_7402cce962ad1a8f.manifest
File versionNot applicable
File size8,207
Date (UTC)08-Mar-2016
Time (UTC)16:20
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,984
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameX86_a03cedec8bae7f40169fc8b1ae10650b_31bf3856ad364e35_6.3.9600.18265_none_d7b4d852fe1ec44c.manifest
File versionNot applicable
File size709
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameX86_b605111e3b184bd811e4c121f2cf27f6_31bf3856ad364e35_6.3.9600.18265_none_313f769f87389ae4.manifest
File versionNot applicable
File size705
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameX86_eda7b609c69b7e65becf9e49416a77b5_31bf3856ad364e35_6.3.9600.18265_none_b0f0188b47ea7458.manifest
File versionNot applicable
File size704
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameX86_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_a518f3bea6edb695.manifest
File versionNot applicable
File size12,374
Date (UTC)11-Mar-2016
Time (UTC)15:20
PlatformNot applicable
File nameX86_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_e03c3477e9d047f2.manifest
File versionNot applicable
File size4,469
Date (UTC)11-Mar-2016
Time (UTC)15:20
PlatformNot applicable
File nameX86_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_0ee901387d985e4e.manifest
File versionNot applicable
File size5,578
Date (UTC)11-Mar-2016
Time (UTC)15:20
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_a094f5892dc4fb960782d5bf241c336e_31bf3856ad364e35_6.3.9600.18265_none_08931ba955677c0a.manifest
File versionNot applicable
File size705
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameArm_ee1c3fa80367095e20af517aaa9dcecc_31bf3856ad364e35_6.3.9600.18265_none_b78f1a7e1a48fff6.manifest
File versionNot applicable
File size704
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameArm_f531dab11f20b9b03ab23538821409ea_31bf3856ad364e35_6.3.9600.18265_none_46ede3515085c769.manifest
File versionNot applicable
File size709
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameArm_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_a51b6616a6ead55b.manifest
File versionNot applicable
File size12,374
Date (UTC)11-Mar-2016
Time (UTC)15:17
PlatformNot applicable
File nameArm_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_e03ea6cfe9cd66b8.manifest
File versionNot applicable
File size4,469
Date (UTC)11-Mar-2016
Time (UTC)15:17
PlatformNot applicable
File nameArm_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_0eeb73907d957d14.manifest
File versionNot applicable
File size5,578
Date (UTC)11-Mar-2016
Time (UTC)15:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,984
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_43c48add6f625e135c7ee4624b96afe2_31bf3856ad364e35_6.3.9600.18265_none_db9f599821040efc.manifest
File versionNot applicable
File size713
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameAmd64_9c1aaee3666797905db19af422e65145_31bf3856ad364e35_6.3.9600.18265_none_cd948a9579538b7f.manifest
File versionNot applicable
File size713
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameAmd64_a2968f0b54111d8c3c408463c5719a64_31bf3856ad364e35_6.3.9600.18265_none_5937cc46f3c5879f.manifest
File versionNot applicable
File size709
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameAmd64_c8a3981b3f2723f27cefe7e907eece06_31bf3856ad364e35_6.3.9600.18265_none_b720a8c48390563f.manifest
File versionNot applicable
File size708
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_01378f425f4b27cb.manifest
File versionNot applicable
File size12,376
Date (UTC)11-Mar-2016
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-ping-provider_31bf3856ad364e35_6.3.9600.18265_none_3c5acffba22db928.manifest
File versionNot applicable
File size4,473
Date (UTC)11-Mar-2016
Time (UTC)15:33
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-wdm-provider_31bf3856ad364e35_6.3.9600.18265_none_6b079cbc35f5cf84.manifest
File versionNot applicable
File size5,582
Date (UTC)11-Mar-2016
Time (UTC)15:33
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,895
Date (UTC)12-Mar-2016
Time (UTC)09:39
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-providerhost_31bf3856ad364e35_6.3.9600.18265_none_0b8c399493abe9c6.manifest
File versionNot applicable
File size8,207
Date (UTC)11-Mar-2016
Time (UTC)15:20
PlatformNot applicable

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Keywords: kb, kbsurveynew, atdownload, kbexpertiseadvanced, kbfix

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Article Info
Article ID : 3146604
Revision : 1
Created on : 1/7/2017
Published on : 5/10/2016
Exists online : False
Views : 346