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"Too many matches to show them all" message and Lync 2013 (Skype for Business) crashes when you search for an item

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Symptoms

When you search for an item in Microsoft Lync 2013 (Microsoft Skype for Business), the search returns many results, and you receive the following message in the client:
We found too many matches to show them all. Refine your search.
Additionally, when you scroll through the list of searched results, the client crashes.

Note This issue occurs only for users who have Agent Contacts and an Agency Contacts public folder contact lists added to their address book.

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Resolution

To fix this issue, install the March 8, 2016 update (KB3114831) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3143161
Revision : 1
Created on : 1/7/2017
Published on : 3/8/2016
Exists online : False
Views : 142