"Stop error code 0x000000EA (THREAD_STUCK_IN_DEVICE_DRIVER)" error message when you run video-intensive programs

When you run a video-intensive program, such as a movie or a video game, you may receive one of the following stop error messages and bugcheck information: Note that the four parameters after the stop code may be different.

This problem occurs because your computer has an Nvidia video card installed that uses the Nv4.sys video driver.

To see if your system is using one of these drivers use the following procedure:

1. Open Device Manager.
2. Under the Display Adapters icon, click to highlight the display adapter, right-click it, and then click Properties.
3. Under the Driver tab, press the Driver Details button to view the driver names.
4. If you have multiple display adapters, repeat these steps for each adapter.

If you have multiple Adapters in your system, it may be necessary to capture a memory dump and have it analyzed by Microsoft Product Support to determine which video adapter driver is at fault.

To resolve this problem, obtain an updated driver by contacting your video card manufacturer, or visit the following Nvidia Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

For more information about this stop code, click the following article number to view the article in the Microsoft Knowledge Base: The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.