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Outlook 2016, Outlook 2019 or Outlook for Office 365 may crash when you view more than 30 calendars in a calendar view in a Citrix environment


View products that this article applies to.

To fix this issue, install January 3, 2017, update for Outlook 2016 (KB3141453), and then follow these steps.

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
  1. Exit all Microsoft Office applications.
  2. Start Registry Editor:
    • In Windows 10, go to Start, enter regedit in the Search box, and then select regedit.exe in the search results.
    • In Windows 8 or Windows 8.1, move your mouse to the upper-right corner, select Search, enter regedit in the search text box, and then select regedit.exe in the search results.
    • In Windows 7, select Start, enter regedit in the Start Search box, and then select regedit.exe in the search results.
  3. Locate and then select the following registry subkey:
     
    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\Calendar
  4. On the Edit menu, point to New, and then select DWORD Value.
  5. Enter ResetViewThrottle, and then press Enter.
  6. In the Details pane, press and hold (or right-click) ResetViewThrottle, and then select Modify.
  7. In the Value data box, enter 2710, and then select OK. In this example, the value is set to 10 seconds means that Outlook 2016, Outlook 2019 or Outlook for Office 365 resets a calendar in a minimum of every 10 seconds.

    Note After you install this update, the ResetViewThrottle value uses 0 if the registry key doesn't exist.
  8. Exit Registry Editor.

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Article Info
Article ID : 3141476
Revision : 4
Created on : 9/27/2018
Published on : 9/27/2018
Exists online : False
Views : 342