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"0x0000009F" Stop error when a Windows VPN client computer is shutdown with an active L2TP VPN connection

View products that this article applies to.

This article describes a 0x9F Stop error that occurs in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. You can fix this issue by using the update in this article. Before you install this update, see the Prerequisites section.

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How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Rasl2tp.sys6.3.9600.1822679,36002-Feb-201617:18Not applicable
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Rasl2tp.sys6.3.9600.1822682,43202-Feb-201617:37x86
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Rasl2tp.sys6.3.9600.18226112,64002-Feb-201618:16x64
Additional file information
Windows RT 8.1
File propertyValue
File nameArm_4e1158984c10936c5962ee06c6ff5163_31bf3856ad364e35_6.3.9600.18226_none_c7d9bcea45f434c0.manifest
File versionNot applicable
File size703
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable
File nameArm_microsoft-windows-rasbase-rasl2tp_31bf3856ad364e35_6.3.9600.18226_none_2ec134220352bf6d.manifest
File versionNot applicable
File size2,936
Date (UTC)02-Feb-2016
Time (UTC)17:58
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,794
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,794
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable
File nameX86_63837acaf469bb231a8c8197becc5488_31bf3856ad364e35_6.3.9600.18226_none_9c60c74d2cd79e74.manifest
File versionNot applicable
File size703
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable
File nameX86_microsoft-windows-rasbase-rasl2tp_31bf3856ad364e35_6.3.9600.18226_none_2ebec1ca0355a0a7.manifest
File versionNot applicable
File size2,936
Date (UTC)02-Feb-2016
Time (UTC)18:47
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_103ae48729acb2c87318ff24a34d3d29_31bf3856ad364e35_6.3.9600.18226_none_65956bb1f276102c.manifest
File versionNot applicable
File size707
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable
File nameAmd64_microsoft-windows-rasbase-rasl2tp_31bf3856ad364e35_6.3.9600.18226_none_8add5d4dbbb311dd.manifest
File versionNot applicable
File size2,940
Date (UTC)02-Feb-2016
Time (UTC)19:35
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,508
Date (UTC)03-Feb-2016
Time (UTC)01:42
PlatformNot applicable

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Keywords: kbsurveynew, kbfix, atdownload, kbexpertiseinter, kb

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Article Info
Article ID : 3140234
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 278