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Conflicting files in Internet Explorer favorites when Work Folders is installed in Windows 8.1

View products that this article applies to.

This article describes a Work Folders issue in Windows 8.1. You can fix this issue by using the update in this article. Before you install this update, see the Prerequisites section.

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Symptoms

User's Internet Explorer favorites are duplicated with conflict files when Work Folders and folder redirection are used for the user's favorites. Duplicate conflict files can also be created on the desktop when it contains Internet shortcuts when Work Folders and folder redirection are in use.

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How to get this update

You can get this update through Windows Update and the Microsoft Download Center. Even though this issue is observed only in Windows 8.1, this update also applies to Windows Server 2012 R2 and Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be downloaded only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To apply this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Workfolders.exe6.3.9600.17415133,12029-Oct-201401:39x86
Workfolderscontrol.dll6.3.9600.18226690,68802-Feb-201616:54x86
Workfoldersshell.dll6.3.9600.17415169,47229-Oct-201401:19x86
Workfolderssvc.dll6.3.9600.182271,273,85603-Feb-201615:08x86
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Workfolders.exe6.3.9600.16441134,14422-Oct-201302:28Not applicable
Workfolderscontrol.dll6.3.9600.18226678,91202-Feb-201616:39Not applicable
Workfoldersshell.dll6.3.9600.17238164,86424-Jul-201408:36Not applicable
Workfolderssvc.dll6.3.9600.182271,248,76803-Feb-201615:13Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Workfolders.exe6.3.9600.17415136,19229-Oct-201402:19x64
Workfolderscontrol.dll6.3.9600.18226787,45602-Feb-201617:15x64
Workfoldersshell.dll6.3.9600.17415193,53629-Oct-201401:50x64
Workfolderssvc.dll6.3.9600.182271,673,72803-Feb-201615:11x64
Ecsserver.mofNot applicable3,15814-Sep-201304:45Not applicable
Ecsserver_uninstall.mofNot applicable87301-Jul-201316:50Not applicable
Syncserversetting.cdxmlNot applicable2,35401-Jul-201316:50Not applicable
Syncshare.cdxmlNot applicable11,59714-Sep-201304:45Not applicable
Syncshare.psd1Not applicable73230-Jul-201318:47Not applicable
Syncshareres.dll6.2.9200.163842,04822-Aug-201311:44x64
Syncsharesrv.dll6.3.9600.182271,276,41603-Feb-201615:11x64
Syncsharesvc.configNot applicable6,89101-Jul-201316:50Not applicable
Syncsharesvc.dll6.3.9600.18227418,81603-Feb-201616:28x64
Syncsharettlib.dll6.3.9600.1822696,25603-Feb-201620:37x86
Syncsharettsvc.exe6.3.9600.18226147,45602-Feb-201617:55x64
Syncuserstatus.cdxmlNot applicable1,04701-Jul-201316:50Not applicable
Syncserversetting.cdxmlNot applicable2,35401-Jul-201316:50Not applicable
Syncshare.cdxmlNot applicable11,59714-Sep-201304:45Not applicable
Syncshare.psd1Not applicable73230-Jul-201318:47Not applicable
Syncuserstatus.cdxmlNot applicable1,04701-Jul-201316:50Not applicable
Additional file information
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameX86_a9b8420275db578a1b643654a6652530_31bf3856ad364e35_6.3.9600.18227_none_77bf5c4bfe466543.manifest
File versionNot applicable
File size713
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameX86_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.18227_none_62f6f06291fb27aa.manifest
File versionNot applicable
File size94,463
Date (UTC)03-Feb-2016
Time (UTC)20:53
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_a70512d8d0f0d0bc01c54d652eba998b_31bf3856ad364e35_6.3.9600.18227_none_9909431cbe396fee.manifest
File versionNot applicable
File size713
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameArm_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.18227_none_62f962ba91f84670.manifest
File versionNot applicable
File size94,463
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,609
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_bdfd5a71fd22c40533c77d29cd5e438e_31bf3856ad364e35_6.3.9600.18227_none_e4d8d3bdb50907b2.manifest
File versionNot applicable
File size717
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameAmd64_d55fda91d595baf126aa461399e8760c_31bf3856ad364e35_6.3.9600.18227_none_bde7793d9dcf8bb8.manifest
File versionNot applicable
File size1,080
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameAmd64_microsoft-windows-e..riseclientsync-host_31bf3856ad364e35_6.3.9600.18227_none_bf158be64a5898e0.manifest
File versionNot applicable
File size94,467
Date (UTC)03-Feb-2016
Time (UTC)20:57
PlatformNot applicable
File nameAmd64_microsoft-windows-e..seclientsync-server_31bf3856ad364e35_6.3.9600.18227_none_6886e1fe4fae2e27.manifest
File versionNot applicable
File size68,693
Date (UTC)03-Feb-2016
Time (UTC)20:57
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,856
Date (UTC)03-Feb-2016
Time (UTC)20:50
PlatformNot applicable
File nameWow64_microsoft-windows-e..seclientsync-server_31bf3856ad364e35_6.3.9600.18227_none_72db8c50840ef022.manifest
File versionNot applicable
File size46,621
Date (UTC)03-Feb-2016
Time (UTC)16:44
PlatformNot applicable

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Keywords: kbsurveynew, kbfix, atdownload, kbexpertiseinter, kb

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Article Info
Article ID : 3140222
Revision : 2
Created on : 4/9/2020
Published on : 4/9/2020
Exists online : False
Views : 201