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The Firewall client icon is not removed from Control Panel after you uninstall the Firewall client in Windows XP


View products that this article applies to.

This article was previously published under Q313726

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Symptoms

When you install the Firewall client on a Microsoft Windows 98-based computer, upgrade the operating system Windows XP, and then uninstall the Firewall client, the Firewall client icon is not removed from Control Panel.

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Cause

This problem occurs because the Control Panel (.cpl) files are created in different folders, depending on the operating system. The uninstall procedure for the Firewall client's .cpl file is based on the current operating system, which is different from the original installation folder. When you use the Add/Remove Programs tool, the tool tries to delete the .cpl file from the incorrect folder.

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Resolution

To resolve this problem, obtain latest service pack for ISA Server 2000. For more information about the latest service pack, click the following article number to view the article in the Microsoft Knowledge Base:
313139 How to obtain the latest Internet Security and Acceleration Server 2000 service pack

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was corrected in ISA Server 2000 SP1.

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More information

The fix in ISA Server 2000 SP1 ensures that the Firewall client meets Windows XP compatibility logo requirements.

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Keywords: KB313726, kbfix, kbenv, kbbug

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Article Info
Article ID : 313726
Revision : 3
Created on : 10/31/2006
Published on : 10/31/2006
Exists online : False
Views : 306