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XADM: Store.exe Access Violation Occurs When Internet Mail Checks the Address Type

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Symptoms

The information store (Store.exe) may stop responding. If Dr. Watson is enabled and symbols are installed, the stack of the failing thread is similar to the following: 
ChildEBP RetAddr  Args to Child              
2fe7da74 77e58f56 000b4ac0 00000000 11aefff8 KERNEL32!NlsAnsiToUnicode+0x23
2fe7dcbc 77e5901a 00000411 40000001 11aefff8 KERNEL32!CompareStringA+0x17b
2fe7dce4 004acf35 11aefff8 007f5678 00000000 KERNEL32!lstrcmpiA+0x21
2fe7dd08 004994f8 00000004 116d4ff8 11b32fd8 store!CINETconv__HrEmitAddress+0x37
2fe7dd44 00499350 00000004 1170eb50 00000000 store!CINETconv__HrEmitRecipients+0x177
2fe7dd5c 004972a6 1170eb50 117c0460 00000005 store!CmcvtrHdrTo__HrBuildHdrValue+0x3a
2fe7ddcc 00496ebb 0000d1ff 00000001 00000000 store!CINETconv__hrEmitHeaders+0x19e
2fe7ddec 00496d7c 00072a86 116c0960 00000000 store!CConvertMessage__HrConvertHeadersToMIME+0x151
2fe7de04 00496b96 116c0960 116c0960 00000000 store!CConvertMessage__HrConvertToMIME+0x2d
2fe7de24 00492bb4 80000000 80000007 11617a60 store!CMdbConverter__HrConvert+0x6f
2fe7de40 004abccd 80000007 11617a60 00000000 store!CMdbConverter__HrEnsureMime+0x25
2fe7de54 004abc71 11617a88 11617a60 00000000 store!CMdbConverter__HrGetBodyStructure+0x2d
2fe7de68 004abbcf 00000000 1170bac8 00000000 store!CIMailUrlMessage__HrGetBodyStructure+0x11
2fe7de7c 004aba53 00000000 00000000 00000000 store!CIMailUrlMessage__HrInitialize+0x2e
2fe7dea0 004abda9 1170bac8 00000000 00000000 store!CIMailConvert__HrOpenUrl+0x13f
2fe7ded0 0041d7e3 11b47838 00000000 00000000 store!OURL__EcConfig+0x5b
2fe7df18 61966550 2fe7e02c 2fe7e024 00120889 store!EcOpenMessageOp2+0x254
2fe7df58 619664d0 00000bd3 2fe7e02c 2fe7e024 EXOLEDB!CStoreLogon__ScOpenMessage+0x7d
2fe7df7c 6196afbc 00000bd3 2fe7e02c 2fe7e024 EXOLEDB!CAutoLogon__ScOpenMessage+0x30
2fe7dfc4 6196b85e 2fe7dfe0 ffffffff 00000000 EXOLEDB!CGetRequest__ScOpenObjectHsot+0xdf

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Resolution

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack
The version of this fix should have the following file attributes or later:

Component: Information store

File nameVersion
Store.exe6.0.5770.04

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Status

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

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Keywords: KB313678, kbfix, kbexchange2000sp3fix, kbexchange2000presp3fix, kbbug

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Article Info
Article ID : 313678
Revision : 5
Created on : 10/26/2006
Published on : 10/26/2006
Exists online : False
Views : 382