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Call transfer button is missing when you answer an RGS call in Skype for Business on a Polycom CX600

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Symptoms

Consider the following scenario:

  • You connect a Microsoft Lync Phone Edition for Polycom CX600 telephone through a USB connection to a computer that's running a Microsoft Skype for Business client.
  • You receive an anonymous call on the telephone.
  • You answer the call as an agent of a response group in Skype for Business.
In this scenario, the conversation window changes to Compact View, and you can't find any call controls to transfer the call.

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Resolution

To fix this issue, install the February 9, 2016 update (KB3114732) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3136422
Revision : 1
Created on : 1/7/2017
Published on : 2/9/2016
Exists online : False
Views : 150