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Right-click options don't work when you try to transfer a call in Skype for Business

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Symptoms

Assume that you search for a user to transfer a call to in a Microsoft Skype for Business installation that has April 14, 2015 update installed. When you press and hold (right-click) on the user in the Transfer Call window, and then you select one of the available options (such as Work, Skype call, or Voice Mail), the right-click menu disappears but no calls are transferred. Additionally, no error messages are displayed.

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Resolution

To resolve this issue, install the February 9, 2016 update (KB3114732) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Workaround

To work around this issue, select Voice Mail, Mobile, Work or one of the other options from the call drop-down list to transfer the call.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3136419
Revision : 1
Created on : 1/7/2017
Published on : 2/9/2016
Exists online : False
Views : 245