XADM: An Event ID 5007 Error Message Is Logged When Messages with a Special Code Page Subject Are Tracked; Fix Requires Exchange 2000 SP2

In an Exchange 2000 environment, messages with special code page subject lines may not be decoded during the message tracking decode operation; the following error message may be logged four times in the Application event log:

This problem can occur because the message tracking decode operation does not work properly on certain specific code page e-mail subjects.

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base: The English version of this fix should have the following file attributes or later:

Component: Message tracking

File name	Version
Msgtrack.dll	6.0.5770.2

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.