BitLocker can't encrypt drives because of service crashes in svchost.exe process in Windows 7 or Windows Server 2008 R2

View products that this article applies to.

This article describes an issue in which BitLocker can't encrypt the drive and the service crashes in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

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Symptoms

The BitLocker service crashes and you can't turn on BitLocker on a computer if the following conditions are true:

The computer is domain-joined.
You have the Federal Information Processing Standard (FIPS) mode enabled.
You have installed update 2990184 on the computer.

For more information, see A FIPS-compliant recovery password cannot be saved to AD DS for BitLocker in Windows 7 or Windows Server 2008 R2 (2990184).

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Known issues in this update

After you install update 3133977 on a Windows 7 x64-based system that includes an ASUS-based main board, the system does not start, and it generates a Secure Boot error on the ASUS BIOS screen. This problem occurs because ASUS allowed the main board to enable the Secure Boot process even though Windows 7 does not support this feature.

To resolve this problem, go to the following ASUS support website to learn how to disable Secure Boot for Windows 7:

http://www.asus.com/support/FAQ/1016356/
Note The Secure Boot feature is supported in Windows 10. To learn more about the security advantages of this feature and about the upgrade path from Windows 7 to Windows 10, go to the following Windows website:

www.microsoft.com/windows

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How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center.

Operating system	Update
All supported x86-based versions of Windows 7	Download the package now.
All supported x64-based versions of Windows 7	Download the package now.
All supported x64-based versions of Windows Server 2008 R2	Download the package now.
All supported IA-based versions of Windows Server 2008 R2	Download the package now.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

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Update detail information

Prerequisites

To install this update, you should first install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

This update will require the system to restart two times in order to complete the installation of the update.

Update replacement information

This update doesn't replace a previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Windows 7 and Windows Server 2008 R2

Notes

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version	Product	Milestone	Service branch
6.1.760 1.18xxx	Windows 7 or Windows Server 2008 R2	SP1	GDR
6.1.760 1.19xxx	Windows 7 or Windows Server 2008 R2	SP1	GDR
6.1.760 1.22xxx	Windows Server 2008 R2	SP1	LDR
6.1.760 1.23xxx	Windows 7 or Windows Server 2008 R2	SP1	LDR

GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

ia64 Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Bootmgfw.efi	6.1.7601.23315	1,806,272	05-Jan-2016	19:26	Not applicable
Bootmgr.efi	6.1.7601.23315	1,796,032	05-Jan-2016	19:26	Not applicable
Fveapi.dll	6.1.7601.18485	896,008	03-Jun-2015	20:19	IA-64
Fveapibase.dll	6.1.7601.19111	233,984	05-Jan-2016	17:58	IA-64
Fveapi.dll	6.1.7601.22701	895,496	03-Jun-2015	20:19	IA-64
Fveapibase.dll	6.1.7601.23315	197,632	05-Jan-2016	19:14	IA-64
Win32_tpm.dll	6.1.7601.22701	609,600	03-Jun-2015	20:19	IA-64
Win32_tpm.mof	Not applicable	17,840	03-Jun-2015	20:17	Not applicable
Tbs.dll	6.1.7601.23315	43,520	05-Jan-2016	19:20	IA-64
Tpm.inf_loc	Not applicable	1,026	05-Jan-2016	20:03	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	19:12	Not applicable
Tpm.inf_loc	Not applicable	1,192	05-Jan-2016	20:05	Not applicable
Tpm.inf_loc	Not applicable	994	05-Jan-2016	20:08	Not applicable
Tpm.inf_loc	Not applicable	984	05-Jan-2016	20:06	Not applicable
Tpm.inf_loc	Not applicable	952	05-Jan-2016	20:03	Not applicable
Tpm.inf_loc	Not applicable	968	05-Jan-2016	20:05	Not applicable
Tpm.sys	6.1.7601.23315	300,992	05-Jan-2016	19:26	IA-64
Win32_tpm.dll	6.1.7601.23003	266,120	03-Jun-2015	20:20	x86
Tbs.dll	6.1.7601.23315	15,360	05-Jan-2016	17:37	x86

x86 Windows 7

File name	File version	File size	Date	Time	Platform
Fveapi.dll	6.1.7601.18485	355,456	03-Jun-2015	20:22	x86
Fveapibase.dll	6.1.7601.19111	97,792	05-Jan-2016	18:39	x86
Fveapi.dll	6.1.7601.23311	337,360	30-Dec-2015	14:07	x86
Fveapibase.dll	6.1.7601.23315	74,752	05-Jan-2016	18:47	x86
Win32_tpm.dll	6.1.7601.23003	266,120	03-Jun-2015	20:20	x86
Win32_tpm.mof	Not applicable	17,840	03-Jun-2015	20:19	Not applicable
Tbs.dll	6.1.7601.23315	15,360	05-Jan-2016	17:37	x86
Tpm.inf_loc	Not applicable	1,054	05-Jan-2016	19:07	Not applicable
Tpm.inf_loc	Not applicable	1,066	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	1,024	05-Jan-2016	19:12	Not applicable
Tpm.inf_loc	Not applicable	1,026	05-Jan-2016	19:12	Not applicable
Tpm.inf_loc	Not applicable	1,060	05-Jan-2016	19:09	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	18:45	Not applicable
Tpm.inf_loc	Not applicable	1,066	05-Jan-2016	19:18	Not applicable
Tpm.inf_loc	Not applicable	1,014	05-Jan-2016	19:17	Not applicable
Tpm.inf_loc	Not applicable	1,192	05-Jan-2016	19:07	Not applicable
Tpm.inf_loc	Not applicable	1,010	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	1,050	05-Jan-2016	19:04	Not applicable
Tpm.inf_loc	Not applicable	1,038	05-Jan-2016	19:07	Not applicable
Tpm.inf_loc	Not applicable	994	05-Jan-2016	19:15	Not applicable
Tpm.inf_loc	Not applicable	984	05-Jan-2016	19:15	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	1,050	05-Jan-2016	19:16	Not applicable
Tpm.inf_loc	Not applicable	1,060	05-Jan-2016	19:04	Not applicable
Tpm.inf_loc	Not applicable	1,036	05-Jan-2016	19:20	Not applicable
Tpm.inf_loc	Not applicable	1,036	05-Jan-2016	19:04	Not applicable
Tpm.inf_loc	Not applicable	1,048	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	19:04	Not applicable
Tpm.inf_loc	Not applicable	1,034	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	952	05-Jan-2016	19:11	Not applicable
Tpm.inf_loc	Not applicable	968	05-Jan-2016	19:06	Not applicable
Tpm.sys	6.1.7601.23315	123,328	05-Jan-2016	18:59	x86

x64 Windows 7 and Windows Server 2008 R2

File name	File version	File size	Date	Time	Platform
Bootmgfw.efi	6.1.7601.23315	736,704	05-Jan-2016	19:21	Not applicable
Bootmgr.efi	6.1.7601.23315	733,632	05-Jan-2016	19:21	Not applicable
Fveapi.dll	6.1.7601.18485	451,080	03-Jun-2015	20:21	x64
Fveapibase.dll	6.1.7601.19111	109,568	05-Jan-2016	18:58	x64
Fveapi.dll	6.1.7601.23311	434,040	30-Dec-2015	14:08	x64
Fveapibase.dll	6.1.7601.23315	83,456	05-Jan-2016	19:09	x64
Win32_tpm.dll	6.1.7601.23003	317,752	03-Jun-2015	20:22	x64
Win32_tpm.mof	Not applicable	17,840	03-Jun-2015	20:20	Not applicable
Tbs.dll	6.1.7601.23315	20,480	05-Jan-2016	19:14	x64
Tpm.inf_loc	Not applicable	1,054	05-Jan-2016	20:23	Not applicable
Tpm.inf_loc	Not applicable	1,066	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	1,024	05-Jan-2016	20:24	Not applicable
Tpm.inf_loc	Not applicable	1,026	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	1,060	05-Jan-2016	20:20	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	19:08	Not applicable
Tpm.inf_loc	Not applicable	1,066	05-Jan-2016	20:36	Not applicable
Tpm.inf_loc	Not applicable	1,014	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	1,192	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	1,010	05-Jan-2016	20:21	Not applicable
Tpm.inf_loc	Not applicable	1,050	05-Jan-2016	20:29	Not applicable
Tpm.inf_loc	Not applicable	1,038	05-Jan-2016	20:23	Not applicable
Tpm.inf_loc	Not applicable	994	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	984	05-Jan-2016	20:25	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	20:18	Not applicable
Tpm.inf_loc	Not applicable	1,050	05-Jan-2016	20:25	Not applicable
Tpm.inf_loc	Not applicable	1,060	05-Jan-2016	20:31	Not applicable
Tpm.inf_loc	Not applicable	1,036	05-Jan-2016	20:29	Not applicable
Tpm.inf_loc	Not applicable	1,036	05-Jan-2016	20:22	Not applicable
Tpm.inf_loc	Not applicable	1,048	05-Jan-2016	20:17	Not applicable
Tpm.inf_loc	Not applicable	1,022	05-Jan-2016	20:25	Not applicable
Tpm.inf_loc	Not applicable	1,034	05-Jan-2016	20:23	Not applicable
Tpm.inf_loc	Not applicable	952	05-Jan-2016	20:26	Not applicable
Tpm.inf_loc	Not applicable	968	05-Jan-2016	20:19	Not applicable
Tpm.sys	6.1.7601.23315	147,904	05-Jan-2016	19:21	x64
Win32_tpm.dll	6.1.7601.23003	266,120	03-Jun-2015	20:20	x86
Tbs.dll	6.1.7601.23315	15,360	05-Jan-2016	17:37	x86

Additional file information

ia64 Windows Server 2008 R2

File property	Value
File name	Ia64_00618536b73b0d252008adc9e8c83104_31bf3856ad364e35_6.1.7601.19111_none_2b419fb48f188770.manifest
File version	Not applicable
File size	708
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_09a77c9763820e4891f0ca2e485cad8c_31bf3856ad364e35_6.1.7601.23315_none_1630dfadbc603ed0.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_25c8ad6333a1b1f1d2b35d0d65d66bdf_31bf3856ad364e35_6.1.7601.23315_none_54a5957fb933630b.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_42c4d38300dab104f781e0ccab20c889_31bf3856ad364e35_6.1.7601.23315_none_d1be03b58b92f1f1.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_540bccf41ff9edd2899173f5ff0e15df_31bf3856ad364e35_6.1.7601.23315_none_4e4704ab248fc8ad.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_67708e60a4cd7581488fa85d6053f5d7_31bf3856ad364e35_6.1.7601.23315_none_989fca64c5f1afc6.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_938b41d364f323a953d1edd93ec502f3_31bf3856ad364e35_6.1.7601.23315_none_70c1ad5f407314ba.manifest
File version	Not applicable
File size	2,112
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_a4c0dce5a68cbeefee983ee406fa9451_31bf3856ad364e35_6.1.7601.23315_none_cc85c5397e420b63.manifest
File version	Not applicable
File size	708
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_a82137d9d59effa15a7b60a47426d18f_31bf3856ad364e35_6.1.7601.23315_none_de0ec5af05520d36.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_b5dadd75f02ce73644012de039cc33c6_31bf3856ad364e35_6.1.7601.23315_none_50e4db79d56bfab1.manifest
File version	Not applicable
File size	647
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Ia64_microsoft-windows-b..ore-bootmanager-efi_31bf3856ad364e35_6.1.7601.23315_none_8a14608c13bcf20d.manifest
File version	Not applicable
File size	4,115
Date (UTC)	05-Jan-2016
Time (UTC)	19:42
Platform	Not applicable

File name	Ia64_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.19111_none_36e07dc450620d7a.manifest
File version	Not applicable
File size	9,060
Date (UTC)	05-Jan-2016
Time (UTC)	19:01
Platform	Not applicable

File name	Ia64_microsoft-windows-securestartup-core_31bf3856ad364e35_6.1.7601.23315_none_376e1d9d697c0fc7.manifest
File version	Not applicable
File size	9,060
Date (UTC)	05-Jan-2016
Time (UTC)	19:41
Platform	Not applicable

File name	Ia64_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.23315_none_7220861537a0dd67.manifest
File version	Not applicable
File size	20,169
Date (UTC)	05-Jan-2016
Time (UTC)	19:43
Platform	Not applicable

File name	Ia64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.23315_none_e6b64fec0a7d93f0.manifest
File version	Not applicable
File size	20,949
Date (UTC)	05-Jan-2016
Time (UTC)	19:44
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_de-de_5aa6546501c23e16.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:19
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_en-us_03972a5df0a049db.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	19:20
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_fr-fr_a619fd40e39951e2.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:19
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ja-jp_32677294ade6493b.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:18
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ko-kr_d5d14f49a0571051.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:19
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-cn_631d94cbd7c223ed.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:18
Platform	Not applicable

File name	Ia64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-tw_6719d221d533005d.manifest
File version	Not applicable
File size	2,593
Date (UTC)	05-Jan-2016
Time (UTC)	20:18
Platform	Not applicable

File name	Ia64_tpm.inf_31bf3856ad364e35_6.1.7601.23315_none_aeb662eb7e84bd1f.manifest
File version	Not applicable
File size	2,065
Date (UTC)	05-Jan-2016
Time (UTC)	19:42
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	3,368
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Wow64_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.23315_none_d89227f52461079c.manifest
File version	Not applicable
File size	19,333
Date (UTC)	05-Jan-2016
Time (UTC)	19:11
Platform	Not applicable

File name	Wow64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.23315_none_4d27f1cbf73dbe25.manifest
File version	Not applicable
File size	20,950
Date (UTC)	05-Jan-2016
Time (UTC)	19:10
Platform	Not applicable

x86 Windows 7

File property	Value
File name	Update.mum
File version	Not applicable
File size	21,351
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_01116c644dfa8c2191afd6fbb8518b34_31bf3856ad364e35_6.1.7601.23315_none_9098db066abb26bf.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_04c4291c4919e9f68b76c8d0365a38ef_31bf3856ad364e35_6.1.7601.23315_none_080feeaac2c95dfe.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_1c275fb7803f891205086c1d9072dfce_31bf3856ad364e35_6.1.7601.23315_none_eeb2d32373026acf.manifest
File version	Not applicable
File size	1,050
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_1c452cc8bb0fe872662405e4671e6d25_31bf3856ad364e35_6.1.7601.23315_none_9f916bc911191d8d.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_1f843a6cf87fd1afdff0e590ef15b050_31bf3856ad364e35_6.1.7601.23315_none_cb21a358ec55cc36.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_225d9e28aa18104e663605dfbc884085_31bf3856ad364e35_6.1.7601.23315_none_e71b1798a49569ac.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_25e151d69a299bdb7c22358840044d3d_31bf3856ad364e35_6.1.7601.23315_none_6b8a7deac6ee071a.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_26d2b8e4efa8ed4eabad490fbb049dbb_31bf3856ad364e35_6.1.7601.23315_none_4250a0a0baeb3c15.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_2d93b67e48956812675de5f109591c09_31bf3856ad364e35_6.1.7601.23315_none_76c7911f60f0dc06.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_38260c06d6b202eb29ef91fe5edbc36e_31bf3856ad364e35_6.1.7601.23315_none_a11e02b7e5e0bc81.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_3c6a67859a69e598443242c8d502a5e9_31bf3856ad364e35_6.1.7601.23315_none_64128ff905c17414.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_4a6726e669d898af2d14efb72c6dfe3d_31bf3856ad364e35_6.1.7601.23315_none_2440ea380e0e986a.manifest
File version	Not applicable
File size	706
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_540513a6c152a4c94d0f59ecb67f64cc_31bf3856ad364e35_6.1.7601.23315_none_91d1c8d397ce6ee4.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_5984d30240454398baa4edffa023ee80_31bf3856ad364e35_6.1.7601.23315_none_a064198b00efd33b.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_6ce4fb8b5cfb128b242ca952ac302420_31bf3856ad364e35_6.1.7601.23315_none_9ed40026df6691aa.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	X86_6d10378c30109cf6ba1998166c9cfd3b_31bf3856ad364e35_6.1.7601.23315_none_df43c9e34483b667.manifest
File version	Not applicable
File size	645
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

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File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_el-gr_5f597985a9370ede.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_en-us_5fb421eba8ffb215.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	19:18
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_es-es_5f7f7ecfa926a3ba.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:47
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_fi-fi_fe9a837c9e4095e4.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:42
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_fr-fr_0236f4ce9bf8ba1c.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:45
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_he-il_46569c708267bb0a.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:41
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_hu-hu_49a7751680588938.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_it-it_ec5eeb15732a9f9a.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:44
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ja-jp_8e846a226645b175.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ko-kr_31ee46d758b6788b.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_nb-no_1a80c80c30dba447.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_nl-nl_18c0134a3207ae1c.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_pl-pl_5efc6dcc172a1bd0.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_pt-br_6150587015b3afb4.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:46
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_pt-pt_623227dc15231f90.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:44
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_ru-ru_a8d5399ffa04adbc.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:46
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_sv-se_44d02414f12db817.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:44
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_tr-tr_eddd6e5bdfe9ba08.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:45
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-cn_bf3a8c5990218c27.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf.resources_31bf3856ad364e35_6.1.7601.23315_zh-tw_c336c9af8d926897.manifest
File version	Not applicable
File size	2,594
Date (UTC)	05-Jan-2016
Time (UTC)	20:43
Platform	Not applicable

File name	Amd64_tpm.inf_31bf3856ad364e35_6.1.7601.23315_none_0ad35a7936e42559.manifest
File version	Not applicable
File size	2,067
Date (UTC)	05-Jan-2016
Time (UTC)	19:46
Platform	Not applicable

File name	Update.mum
File version	Not applicable
File size	22,360
Date (UTC)	06-Jan-2016
Time (UTC)	01:37
Platform	Not applicable

File name	Wow64_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.1.7601.23315_none_d89227f52461079c.manifest
File version	Not applicable
File size	19,333
Date (UTC)	05-Jan-2016
Time (UTC)	19:11
Platform	Not applicable

File name	Wow64_microsoft-windows-tpm-tbs-core_31bf3856ad364e35_6.1.7601.23315_none_4d27f1cbf73dbe25.manifest
File version	Not applicable
File size	20,950
Date (UTC)	05-Jan-2016
Time (UTC)	19:10
Platform	Not applicable

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Applies to:

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Keywords: kbsurveynew, kbfix, kbexpertiseadvanced, atdownload, kb

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Article Info

Article ID	:	3133977
Revision	:	5
Created on	:	4/10/2020
Published on	:	4/10/2020
Exists online	:	False
Views	:	323

Microsoft KB Archive Search

BitLocker can't encrypt drives because of service crashes in svchost.exe process in Windows 7 or Windows Server 2008 R2

Symptoms

Known issues in this update

How to get this update

Method 1: Windows Update

Method 2: Microsoft Download Center

Update detail information

Prerequisites

Registry information

Restart requirement

Update replacement information

Status

References

File Information

ia64 Windows Server 2008 R2

x86 Windows 7

x64 Windows 7 and Windows Server 2008 R2

ia64 Windows Server 2008 R2

x86 Windows 7

x64 Windows 7 and Windows Server 2008 R2

Applies to: