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Windows 10 upgrade crashes if disk is encrypted by a third-party application

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Symptoms

When you try to upgrade a computer to Windows 10 from an earlier version of Windows, or to Windows 10 Version 1511 from the original version of Windows 10, you may receive an error message that states that your disk encryption software is incompatible with Windows 10. This issue may occur when you use a third-party encryption software. 

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Cause

This issue occurs because the Windows upgrade process doesn’t migrate the third-party disk encryption.

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Workaround

To work around this issue, decrypt the disk first, and then re-encrypt after the Windows 10 upgrade is complete. In some cases, you may have to uninstall the disk encryption software.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbsurveynew, kbexpertiseinter, kbtshoot, kbprb

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Article Info
Article ID : 3130052
Revision : 1
Created on : 1/7/2017
Published on : 1/11/2016
Exists online : False
Views : 307