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XADM: An "Unexpected Error" Occurs When Users Try to Gain Access to Messages Through OWA

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This article was previously published under Q312434

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Symptoms

Users may receive the following error messages when they attempt to gain access to their messages through Outlook Web Access (OWA):
File /exchange/USA/root.asp Unexpected error.
When you view the Event log on the computer that runs OWA and Microsoft Internet Information Server (IIS) version 4.0, Event ID 5 may be reported for Active Server Pages.

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Resolution

To resolve this issue, reregister the Asp.dll file:
  1. On the computer that runs IIS and OWA, start a command prompt.
  2. At the command prompt, change to the %WINNT%\System32\Inetsrv folder.
  3. Type the following command, and then press ENTER to reregister the file:
    regsvr32 asp.dll
  4. Restart the computer.

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Keywords: KB312434, kbprb, kberrmsg

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Article Info
Article ID : 312434
Revision : 5
Created on : 10/28/2006
Published on : 10/28/2006
Exists online : False
Views : 249