Chameleon Audio/Modem ComboCard incorrectly appears in Incompatible Hardware list

When an you run an upgrade compatibility test (such as the test that is run by Upgrade Advisor or by using the winnt32.exe /checkupgradeonly command) on your computer, you may receive a report that indicates that your Chameleon Audio/Modem ComboCard is incompatible hardware. The three components of your Chameleon device that are reported as being incompatible are the Conexant SoftK56 modem, the Riptide PCI legacy audio device, and the Riptide virtual gameport.

These components are listed in the Upgrade Advisor dialog box under Hardware That Might Need Additional Files, or in the Upgrade.txt file that is created if you click Save As on the bottom of the Upgrade Advisor dialog box. The components for these devices appear in the "Modem" and "Sound, video and game controllers" sections of the Upgrade.txt file. The following examples show how this information is displayed.

Upgrade Advisor Dialog Box

Hardware That Might Need Additional Files

• Conexant SoftK56 Data,Fax PCI Modem (Modem)
• Riptide PCI Audio Legacy Resources (Sound, video and game controllers)
• Riptide Virtual Gameport (Sound, video and game controllers)

Upgrade.txt File Entries

Hardware Compatibility Issues
-----------------------------

Setup has found hardware on your computer that is incompatible with (that is, it does not work with) Windows XP.

Hardware That Might Need Additional Files

The following hardware might need additional files in order to work with Windows XP. Contact your hardware vendors to obtain Windows XP compatible updates. In many cases, if a Windows XP version is not yet available, a Windows 2000 compatible update should work. It is recommended that you obtain these drivers in advance.

You can also view the Microsoft Windows XP Hardware Compatibility List at: Please note that some of the following entries might be software that is registered as hardware.

To work around this problem, note that the Chameleon Audio/Modem ComboCard is compatible with Windows XP, and you can safely ignore the entries in Upgrade.txt file.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.