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Device manager reports Code 28 error for 3D Video Controller on Surface Book

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Symptoms

The "the drivers for this device are not installed. (Code 28)" error message is displayed for 3D Video Controller under other devices in Device Manager on Surface Book.

This issue occurs when you perform a new installation of Windows 10 or Windows 10 version 1511 and then install SurfaceBook_Win10_151118_0.msi. 

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Cause

This issue occurs because the driver for the video card requires a co-installer which doesn't execute when the .msi file is applied.

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Resolution

To resolve the driver issue with the 3D Video Controller driver, follow these steps:
  1. Download the latest .zip file for Surface Book drivers from https://www.microsoft.com/en-us/download/details.aspx?id=49497
  2. Extract the .zip file to a folder
  3. Run Drivers\Display\DGPU\setup.exe to install the Nvidia driver

Note: This issue has been corrected in the January 27, 2016 and later versions of the Surface Book MSI downloads. The MSI will install the NVidia driver automatically.

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Article Info
Article ID : 3123020
Revision : 3
Created on : 7/19/2019
Published on : 7/20/2019
Exists online : False
Views : 297