Consider the following scenarios:
Note This issue occurs only if you have a new installation of Windows 10 or deploy a custom Windows 10 image. It does not occur with the Windows 10 image that is included with either of these devices.
- You have a new installation of Windows 10 on a Surface Pro 4 or Surface Book.
- You deploy a custom Windows 10 image to a Surface Pro 4 or Surface Book.
- The battery life is decreased.
- The device is warm to the touch after you take it out of the bag or sleeve.
- The battery is dead after the device sits overnight or for a shorter period during which you would not expect it to drain.
Note This issue occurs only if you have a new installation of Windows 10 or deploy a custom Windows 10 image. It does not occur with the Windows 10 image that is included with either of these devices.