Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Lync 2013 (Skype for Business) may not display phone numbers for an Outlook contact when you try to call the contact


View products that this article applies to.

Symptoms

Assume that you create a contact in Microsoft Outlook. The contact has Business Phone number, Home Phone number, Mobile phone number, and the email address and is stored in Microsoft Exchange Server. Then, you search for the contact in Microsoft Lync 2013 (Skype for Business) and try to call the contact by selecting the Click-to-Call menu. In this situation, the phone numbers are not displayed for the contact. Therefore, you can't call the contact on these phone numbers. The Click-to-Call menu only displays the New Number and Skype for Business Call options.

↑ Back to the top


Cause

This issue occurs because the Address Book Web Service cannot be contacted.

↑ Back to the top


Resolution

To fix this issue, install the June 7, 2016 update (KB3115033) for Microsoft Lync 2013 (Skype for Business).

↑ Back to the top


Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 3115005
Revision : 1
Created on : 1/7/2017
Published on : 6/7/2016
Exists online : False
Views : 121