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Media setup may fail and all media diagnostics information is missing in Skype for Business 2016


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Symptoms

When you try to set up media in Microsoft Skype for Business 2016, the setup may fail and all media diagnostics information is missing when you examine the ms-client-diagnostics header in the Session Initiation Protocol (SIP) BYE message in the client log.

This issue occurs when you make a PC-to-PC call in Skype for Business 2016 from an external network. 

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Resolution

To fix this issue, install the December 8, 2015 security update (KB3114372) for Skype for Business 2016.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3114299
Revision : 1
Created on : 1/7/2017
Published on : 12/8/2015
Exists online : False
Views : 207