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Ctrl command remains active after a zoom gesture on a Windows Embedded 8-based kiosk device

View products that this article applies to.

Symptoms

The Ctrl key command remains active after you do a zoom gesture on the window of a running application on a Windows 8-based kiosk device. When this issue occurs, you can no longer perform touch input operations.

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Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

There are no prerequisites to apply this hotfix.



Registry information

To apply this hotfix, you don't have to make any changes to the registry.



Restart requirement

You may have to restart the computer after you apply this hotfix.



Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Windows Embedded 8
Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.21xxxWindows Embedded 8 RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows Embedded 8
File nameFile versionFile sizeDateTimePlatform
Ninput.dll6.2.9200.21683239,10405-Nov-201512:14x86
x64 Windows Embedded 8
File nameFile versionFile sizeDateTimePlatform
Ninput.dll6.2.9200.21683300,03205-Nov-201512:08x64
Ninput.dll6.2.9200.21683239,10405-Nov-201512:14x86
Additional file information
x86 Windows Embedded 8
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,424
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameX86_e0cf624c4c41f8813a1b61a417a9e1e5_31bf3856ad364e35_6.2.9200.21683_none_c4c91cd365eb0aff.manifest
File versionNot applicable
File size718
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameX86_microsoft-windows-t..atform-input-ninput_31bf3856ad364e35_6.2.9200.21683_none_bbedd3219c4ed0b0.manifest
File versionNot applicable
File size12,939
Date (UTC)05-Nov-2015
Time (UTC)13:01
PlatformNot applicable
x64 Windows Embedded 8
File propertyValue
File nameAmd64_a3f6cbbe3c2c3eb02c587bc48d7076f2_31bf3856ad364e35_6.2.9200.21683_none_d1857ea47c704b69.manifest
File versionNot applicable
File size722
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameAmd64_a76dcdaff78ba064abae83cd78f11404_31bf3856ad364e35_6.2.9200.21683_none_5dc5e743958c1152.manifest
File versionNot applicable
File size1,084
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameAmd64_e0cf624c4c41f8813a1b61a417a9e1e5_31bf3856ad364e35_6.2.9200.21683_none_20e7b8571e487c35.manifest
File versionNot applicable
File size720
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameAmd64_microsoft-windows-t..atform-input-ninput_31bf3856ad364e35_6.2.9200.21683_none_180c6ea554ac41e6.manifest
File versionNot applicable
File size12,943
Date (UTC)05-Nov-2015
Time (UTC)17:31
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,328
Date (UTC)06-Nov-2015
Time (UTC)02:48
PlatformNot applicable
File nameX86_microsoft-windows-t..atform-input-ninput_31bf3856ad364e35_6.2.9200.21683_none_bbedd3219c4ed0b0.manifest
File versionNot applicable
File size12,939
Date (UTC)05-Nov-2015
Time (UTC)13:01
PlatformNot applicable

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Keywords: kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter, kb

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Article Info
Article ID : 3113870
Revision : 1
Created on : 1/7/2017
Published on : 12/14/2015
Exists online : False
Views : 328