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VSS backup of the PI Data server fails and the computer crashes in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

This article describes some issues that occur when you use Resilient File System (ReFS) in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to fix these issues. The hotfix has a prerequisite.

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Symptoms

If you have a ReFS volume in Windows 8.1 or Windows Server 2012 R2, you may encounter one of the following issues.

Issue 1

When you call the CopyFileEx function together with the COPY_FILE_NO_BUFFERING option to copy files on a read-only ReFS volume, Volume Shadow Copy Service (VSS) backup of the PI Data server fails. Additionally, you receive an "ERROR_INVALID_PARAMETER" error message. 

Issue 2

The computer crashes when ReFS is trying to access memory that has already been freed by another ReFS thread. 

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Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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File information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.18 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Refs.sys6.3.9600.18121921,94407-Nov-201500:31x64
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Refs.sys6.3.9600.18121744,79206-Nov-201522:42x86
Additional file information
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_ddb86f2eabea7878c9157d9ca372972b_31bf3856ad364e35_6.3.9600.18121_none_3f7f13cbb4947810.manifest
File versionNot applicable
File size696
Date (UTC)07-Nov-2015
Time (UTC)11:12
PlatformNot applicable
File nameAmd64_microsoft-windows-refs_31bf3856ad364e35_6.3.9600.18121_none_97728df5f0afca3d.manifest
File versionNot applicable
File size5,994
Date (UTC)07-Nov-2015
Time (UTC)00:36
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,277
Date (UTC)07-Nov-2015
Time (UTC)11:12
PlatformNot applicable
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,592
Date (UTC)07-Nov-2015
Time (UTC)11:12
PlatformNot applicable
File nameX86_3838899bc21432b1de8c3e4b2554dddb_31bf3856ad364e35_6.3.9600.18121_none_9a09903731d1526e.manifest
File versionNot applicable
File size692
Date (UTC)07-Nov-2015
Time (UTC)11:12
PlatformNot applicable
File nameX86_microsoft-windows-refs_31bf3856ad364e35_6.3.9600.18121_none_3b53f27238525907.manifest
File versionNot applicable
File size5,988
Date (UTC)06-Nov-2015
Time (UTC)22:48
PlatformNot applicable

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter

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Article Info
Article ID : 3108319
Revision : 1
Created on : 1/7/2017
Published on : 12/8/2015
Exists online : False
Views : 211