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Lync Phone Edition for HP 4110 and HP 4120 telephones gets stuck at the boot screen during a firmware upgrade

Symptoms

When you try to upgrade the firmware for Microsoft Lync Phone Edition for HP 4110 or HP 4120 telephones, some devices get stuck at the boot screen. When this problem occurs, the screen displays only "Lync Phone Edition." 

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Cause

This problem occurs because of a corrupted file system.

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More Information

To recover an affected device, try to do a factory reset by pressing the 4+6 key combination. If the factory reset doesn't fix the problem, press the 1+3 key combination during startup.

Note This process erases all user-created data.

For more information about device resets, see How to Reset a Device.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseinter, kb

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Article Info
Article ID : 3107147
Revision : 1
Created on : 1/7/2017
Published on : 12/8/2015
Exists online : False
Views : 46