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2-in-1 device loses touch functionality if it's disconnected from docking keyboard when you turn it off

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Symptoms

Consider the following scenario:
  • You have a 2-in-1 device that's running Windows 8.1.
  • You turn off the device while it's connected to a keyboard docking unit.
  • You turn the device back on while it's disconnected from the keyboard docking unit.

In this scenario, you lose touch functionality on the device and cannot log on to the system.

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Cause

Microsoft is researching this problem and will post more information in this article when the information becomes available.

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Resolution

We recommend that you upgrade the device to Windows 10, as this problem does not occur in a Windows 10 environment. If you cannot upgrade the device to Windows 10, use one of the following methods to work around this issue:
  • Press and hold the power button for at least 10 seconds to do a hard reset of the device.
  • Connect the device to the keyboard docking unit, use the keyboard to log on, and then restart the system.
  • Connect a USB keyboard to an available USB port on the device, use the USB keyboard to log on, and then restart the device.

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Keywords: kb

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Article Info
Article ID : 3106045
Revision : 1
Created on : 1/7/2017
Published on : 10/19/2015
Exists online : False
Views : 259