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RemoteApp windows disappear and screen flickers when you switch between windows in Windows 8.1 or Windows Server 2012 R2

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This article describes an issue in which RemoteApp windows disappear and the screen flickers when you switch between open windows in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.

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Symptoms

This issue occurs when an application uses WM_SETREDRAW messages to suspend active paints and is hosted as a RemoteApp.

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Cause

This issue occurs because win32k.sys sets the WS_VISIBLE flag to False when the application sends the WM_SETREDRAW messages to disable paints or vice versa. However, when these applications are hosted as RemoteApps, they get hidden instead of being transparent windows.

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Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

Before you apply this hotfix, install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows RT 8.1 RTMGDR
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.18 xxxWindows RT 8.1, Windows 8.1, and Windows Server 2012 R2RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.3.9600.18091248,32015-Oct-201516:13x86
Rdpinit.mofNot applicable1,19718-Jun-201312:27Not applicable
Rdpshell.exe6.3.9600.18091299,52015-Oct-201516:04x86
Rdpshell.mofNot applicable1,20018-Jun-201312:27Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable2,95917-Oct-201515:20Not applicable
Tserrredir.dll6.3.9600.1741510,75229-Oct-201401:54x86
Win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Win32k.sys6.3.9600.180933,521,53617-Oct-201514:00x86
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.3.9600.18091209,40815-Oct-201515:49Not applicable
Rdpinit.mofNot applicable1,19718-Jun-201314:57Not applicable
Rdpshell.exe6.3.9600.18091255,48815-Oct-201515:41Not applicable
Rdpshell.mofNot applicable1,20018-Jun-201314:57Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable2,95917-Oct-201514:55Not applicable
Tserrredir.dll6.3.9600.1638411,26422-Aug-201303:06Not applicable
Win32k.ptxmlNot applicable4,21321-Aug-201323:33Not applicable
Win32k.sys6.3.9600.180933,099,13617-Oct-201514:05Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.3.9600.18091267,26415-Oct-201516:45x64
Rdpinit.mofNot applicable1,19718-Jun-201314:57Not applicable
Rdpshell.exe6.3.9600.18091348,16015-Oct-201516:32x64
Rdpshell.mofNot applicable1,20018-Jun-201314:57Not applicable
Tserrredir.dll6.3.9600.1741513,31229-Oct-201402:37x64
Rdpinit.exe6.3.9600.18091267,26415-Oct-201516:45x64
Rdpinit.mofNot applicable1,19718-Jun-201314:57Not applicable
Rdpshell.exe6.3.9600.18091348,16015-Oct-201516:32x64
Rdpshell.mofNot applicable1,20018-Jun-201314:57Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable2,95917-Oct-201516:02Not applicable
Tserrredir.dll6.3.9600.1741513,31229-Oct-201402:37x64
Win32k.ptxmlNot applicable4,21322-Aug-201306:44Not applicable
Win32k.sys6.3.9600.180934,176,38417-Oct-201514:19x64
Rdpinit.exe6.3.9600.18091248,32015-Oct-201516:13x86
Rdpinit.mofNot applicable1,19718-Jun-201312:27Not applicable
Rdpshell.exe6.3.9600.18091299,52015-Oct-201516:04x86
Rdpshell.mofNot applicable1,20018-Jun-201312:27Not applicable
Wow64_win32k.ptxmlNot applicable4,21321-Aug-201323:39Not applicable
Additional file information
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,043
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameX86_2722960f4d7844673243e254b73edba8_31bf3856ad364e35_6.3.9600.18093_none_e993a4c614b27872.manifest
File versionNot applicable
File size694
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameX86_953d8ac2ffb433e390c6320147ca64f9_31bf3856ad364e35_6.3.9600.18093_none_40d4feec2a4f5d75.manifest
File versionNot applicable
File size733
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameX86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_b36ee16861c6668e.manifest
File versionNot applicable
File size10,608
Date (UTC)18-Oct-2015
Time (UTC)21:58
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_4d873ac9b6299d65.manifest
File versionNot applicable
File size125,375
Date (UTC)17-Oct-2015
Time (UTC)15:30
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_b8b36e1a1f909fe3ca39dd5252f5cd89_31bf3856ad364e35_6.3.9600.18093_none_28ef3c860513953c.manifest
File versionNot applicable
File size733
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameArm_cbe859e013f4c1de0420409ce5cfdc71_31bf3856ad364e35_6.3.9600.18093_none_cc2589407ad382ec.manifest
File versionNot applicable
File size694
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameArm_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_b37153c061c38554.manifest
File versionNot applicable
File size10,608
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameArm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_4d89ad21b626bc2b.manifest
File versionNot applicable
File size125,375
Date (UTC)17-Oct-2015
Time (UTC)14:58
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,043
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_033cd7e90cda89d1204336f5003f2773_31bf3856ad364e35_6.3.9600.18093_none_8bb4075f80b324f3.manifest
File versionNot applicable
File size737
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameAmd64_1e244adf99ca500cda989a9e8018c642_31bf3856ad364e35_6.3.9600.18093_none_f93b3845eb7d7a21.manifest
File versionNot applicable
File size727
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameAmd64_3e6747eb9434955991e8b538c3901fb2_31bf3856ad364e35_6.3.9600.18093_none_2b409d6b7de0b592.manifest
File versionNot applicable
File size727
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameAmd64_b93df27e92d5fe5d4fdb10b6565f2042_31bf3856ad364e35_6.3.9600.18093_none_c21d3247f16d8361.manifest
File versionNot applicable
File size698
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameAmd64_f8e30fa27b3cdfcb1dce414c40bc0df1_31bf3856ad364e35_6.3.9600.18093_none_6cb4dc3e32045d74.manifest
File versionNot applicable
File size698
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.3.9600.18093_none_32c2969d7061d65f.manifest
File versionNot applicable
File size9,232
Date (UTC)18-Oct-2015
Time (UTC)22:03
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_0f8d7cec1a23d7c4.manifest
File versionNot applicable
File size10,614
Date (UTC)18-Oct-2015
Time (UTC)22:03
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_a9a5d64d6e870e9b.manifest
File versionNot applicable
File size125,379
Date (UTC)17-Oct-2015
Time (UTC)16:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,068
Date (UTC)18-Oct-2015
Time (UTC)21:55
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.3.9600.18093_none_3d1740efa4c2985a.manifest
File versionNot applicable
File size6,679
Date (UTC)17-Oct-2015
Time (UTC)15:21
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_b3fa809fa2e7d096.manifest
File versionNot applicable
File size124,646
Date (UTC)17-Oct-2015
Time (UTC)15:29
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced, kbhotfixserver, kbautohotfix, kb

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Article Info
Article ID : 3103000
Revision : 1
Created on : 1/7/2017
Published on : 11/13/2015
Exists online : False
Views : 230