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"0x000000D1" Stop error in Pacer.sys when there's heavy QoS traffic in Windows Server 2012 R2

View products that this article applies to.

This article describes an issue that occurs under a heavy Quality of Service (QoS) load in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

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Symptoms

When this issue occurs, you receive a Stop error that looks something like this:

STOP: 0x000000D1 (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a DRIVER_IRQL_NOT_LESS_OR_EQUAL issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x000000D1" Stop errors are caused by this issue.

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Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this hotfix, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1 and Windows Server 2012 R2
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.3.960 0.17 xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
    6.3.960 0.18xxxWindows 8.1 and Windows Server 2012 R2RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.
x86 Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Pacer.sys6.3.9600.18087122,36809-Oct-201514:19x86
Traffic.dll6.3.9600.1741535,32829-Oct-201401:53x86
Wshqos.dll6.3.9600.1741515,87229-Oct-201401:05x86
Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Pacer.sys6.3.9600.18087122,36809-Oct-201514:19Not applicable
Traffic.dll6.3.9600.1638432,25622-Aug-201303:06Not applicable
Wshqos.dll6.3.9600.1638415,36022-Aug-201302:19Not applicable
x64 Windows 8.1 and Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Pacer.sys6.3.9600.18087151,04009-Oct-201514:35x64
Traffic.dll6.3.9600.1741541,47229-Oct-201402:36x64
Wshqos.dll6.3.9600.1741518,94429-Oct-201401:28x64
Traffic.dll6.3.9600.1741535,32829-Oct-201401:53x86
Wshqos.dll6.3.9600.1741515,87229-Oct-201401:05x86
Additional file information
x86 Windows 8.1
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size1,590
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameX86_08f8ab3ba5ab1b73d3d8434cfdc33961_31bf3856ad364e35_6.3.9600.18087_none_1da1d2ab541375f7.manifest
File versionNot applicable
File size691
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameX86_microsoft-windows-qos_31bf3856ad364e35_6.3.9600.18087_none_42edfab3733bbef3.manifest
File versionNot applicable
File size54,168
Date (UTC)09-Oct-2015
Time (UTC)21:40
PlatformNot applicable
Windows RT 8.1
File propertyValue
File nameArm_efebb98b65249f352a4ef63028e85386_31bf3856ad364e35_6.3.9600.18087_none_e1c520930004301a.manifest
File versionNot applicable
File size691
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameArm_microsoft-windows-qos_31bf3856ad364e35_6.3.9600.18087_none_42f06d0b7338ddb9.manifest
File versionNot applicable
File size54,168
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,590
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
x64 Windows 8.1 and Windows Server 2012 R2
File propertyValue
File nameAmd64_390d8ffdc75f27cdac3d0281b0ff993f_31bf3856ad364e35_6.3.9600.18087_none_bfaa86fa609dc591.manifest
File versionNot applicable
File size695
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_44a22677d27b7b36f00e5272f5bb8952_31bf3856ad364e35_6.3.9600.18087_none_6753d13f8a7d7101.manifest
File versionNot applicable
File size695
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_microsoft-windows-qos_31bf3856ad364e35_6.3.9600.18087_none_9f0c96372b993029.manifest
File versionNot applicable
File size54,172
Date (UTC)09-Oct-2015
Time (UTC)21:43
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,721
Date (UTC)09-Oct-2015
Time (UTC)21:36
PlatformNot applicable
File nameWow64_microsoft-windows-qos_31bf3856ad364e35_6.3.9600.18087_none_a96140895ff9f224.manifest
File versionNot applicable
File size51,132
Date (UTC)09-Oct-2015
Time (UTC)21:43
PlatformNot applicable

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Keywords: kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter, kb

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Article Info
Article ID : 3101694
Revision : 1
Created on : 1/7/2017
Published on : 11/11/2015
Exists online : False
Views : 209