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FIX: Audio crackles or is distorted during audio playback on a Surface 3 device

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Symptoms

During audio playback on a Surface 3 device, you may experience distortion or a crackling noise.

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Cause

This issue occurs because of a problem in the audio driver on the Surface 3 device.

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Resolution

Update information

A supported update is available from the Microsoft Download Center. To fix this issue, install the following file from the Microsoft Surface 3 Wi-Fi website:
Surface3_WiFi_Win10_151109_1.msi 

Prerequisites

There are no prerequisites to apply this update.

Restart information

You may have to restart the Surface 3 device after you apply this update.

Replacement information

This update does not replace any previously released update.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

Learn about the terminology that Microsoft uses to describe software updates.

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kbbug, atdownload, kb

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Article Info
Article ID : 3100565
Revision : 1
Created on : 1/7/2017
Published on : 12/15/2015
Exists online : False
Views : 314