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Video stops playing unexpectedly when another video pauses in the same application in Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

This issue occurs when multiple video streams are playing at the same time in a DirectShow-based application that uses the enhanced video renderer (EVR) filter. When this issue occurs, the video seek bar is still progressing, but the rendering is paused.

Additionally, in the same scenario, the lower frame rate video playback affects the playback rate of the greater frame rate video.

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Cause

The EVR calls the DwmSetPresentParameters function to tell Desktop Window Manager (DWM) what frame rate it should play. However, it doesn't work correctly in this scenario and causes the issue.

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Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

There's no prerequisite to apply this hotfix.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 8 and Windows Server 2012
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.2.920 0.21xxxWindows 8 or Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x86 Windows 8
File nameFile versionFile sizeDateTimePlatform
Evr.dll6.2.9200.21654569,34408-Oct-201519:44x86
x64 Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Evr.dll6.2.9200.21654684,54408-Oct-201519:53x64
Evr.dll6.2.9200.21654569,34408-Oct-201519:44x86
Additional file information
x86 Windows 8
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,005
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameX86_ea82950ccf15798e92c5d64b1d461254_31bf3856ad364e35_6.2.9200.21654_none_49a3f10b49c2fb63.manifest
File versionNot applicable
File size709
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.2.9200.21654_none_8cf7831fb6f2a3bb.manifest
File versionNot applicable
File size12,764
Date (UTC)08-Oct-2015
Time (UTC)20:05
PlatformNot applicable
x64 Windows 8 and Windows Server 2012
File propertyValue
File nameAmd64_9653020c5895850e04f41446636c964d_31bf3856ad364e35_6.2.9200.21654_none_b12914e6b797ce1b.manifest
File versionNot applicable
File size1,066
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameAmd64_c1e0ca8afd5bf80e9a76662ec93caef1_31bf3856ad364e35_6.2.9200.21654_none_6d06ec3d24b7e6df.manifest
File versionNot applicable
File size713
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameAmd64_ea82950ccf15798e92c5d64b1d461254_31bf3856ad364e35_6.2.9200.21654_none_a5c28c8f02206c99.manifest
File versionNot applicable
File size711
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameAmd64_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.2.9200.21654_none_e9161ea36f5014f1.manifest
File versionNot applicable
File size12,768
Date (UTC)08-Oct-2015
Time (UTC)21:28
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,018
Date (UTC)09-Oct-2015
Time (UTC)20:53
PlatformNot applicable
File nameX86_microsoft-windows-enhancedvideorenderer_31bf3856ad364e35_6.2.9200.21654_none_8cf7831fb6f2a3bb.manifest
File versionNot applicable
File size12,764
Date (UTC)08-Oct-2015
Time (UTC)20:05
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 3100460
Revision : 1
Created on : 1/7/2017
Published on : 11/11/2015
Exists online : False
Views : 325