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Application crashes with access violation error in Windows 7 or Windows Server 2008 R2

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This article is about hotfix kb3098841. This hotfix fixes an issue in which an application crashes with the access violation error in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.

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Cause

This issue occurs because of a bug in Microsoft Distributed Transaction Coordinator (MSDTC).

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Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, install Service Pack 1 in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

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File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2
Notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Version Product Milestone Service branch
    6.1.760 1.23 xxxWindows 7 or Windows Server 2008 R2 SP1 LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
x64 Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msdtcprx.dll2001.12.8531.23227745,47202-Oct-201518:17x64
Xolehlp.dll2001.12.8531.2322759,39202-Oct-201518:18x64
Msdtcprx.dll2001.12.8531.23227578,04802-Oct-201517:44x86
Xolehlp.dll2001.12.8531.2322747,61602-Oct-201517:45x86
x86 Windows 7
File nameFile versionFile sizeDateTimePlatform
Msdtcprx.dll2001.12.8531.23227578,04802-Oct-201517:44x86
Xolehlp.dll2001.12.8531.2322747,61602-Oct-201517:45x86
ia64 Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Msdtcprx.dll2001.12.8531.232271,598,46402-Oct-201517:10IA-64
Xolehlp.dll2001.12.8531.23227116,22402-Oct-201517:10IA-64
Msdtcprx.dll2001.12.8531.23227578,04802-Oct-201517:44x86
Xolehlp.dll2001.12.8531.2322747,61602-Oct-201517:45x86
Additional file information
x64 Windows 7 and Windows Server 2008 R2
File propertyValue
File nameAmd64_0c2120515377ad945db9162f908715e3_31bf3856ad364e35_6.1.7601.23227_none_b1c4dad567c64d69.manifest
File versionNot applicable
File size1,054
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameAmd64_10d90ba584856f016edbcb1232b0f318_31bf3856ad364e35_6.1.7601.23227_none_8cafc315c845a086.manifest
File versionNot applicable
File size706
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameAmd64_c63a9a0be2456c3c251c8c70875706f9_31bf3856ad364e35_6.1.7601.23227_none_951f482d8d23df31.manifest
File versionNot applicable
File size706
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameAmd64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.23227_none_ab9a8bbae910994e.manifest
File versionNot applicable
File size6,461
Date (UTC)02-Oct-2015
Time (UTC)18:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,705
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameWow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.23227_none_b5ef360d1d715b49.manifest
File versionNot applicable
File size6,179
Date (UTC)02-Oct-2015
Time (UTC)18:06
PlatformNot applicable
x86 Windows 7
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,068
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameX86_4a733e52df037a6e3c560084acff0d38_31bf3856ad364e35_6.1.7601.23227_none_b734df406e474d68.manifest
File versionNot applicable
File size702
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameX86_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.23227_none_4f7bf03730b32818.manifest
File versionNot applicable
File size6,459
Date (UTC)02-Oct-2015
Time (UTC)18:14
PlatformNot applicable
ia64 Windows Server 2008 R2
File propertyValue
File nameIa64_27eb422680200907ad0d7be2bad0d0dc_31bf3856ad364e35_6.1.7601.23227_none_cd6c920d98d12e83.manifest
File versionNot applicable
File size1,052
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameIa64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.23227_none_4f7d942d30b13114.manifest
File versionNot applicable
File size6,460
Date (UTC)02-Oct-2015
Time (UTC)18:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,447
Date (UTC)05-Oct-2015
Time (UTC)19:56
PlatformNot applicable
File nameWow64_microsoft-windows-com-dtc-client_31bf3856ad364e35_6.1.7601.23227_none_b5ef360d1d715b49.manifest
File versionNot applicable
File size6,179
Date (UTC)02-Oct-2015
Time (UTC)18:06
PlatformNot applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbexpertiseadvanced, kbhotfixserver, kbautohotfix

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Article Info
Article ID : 3098841
Revision : 1
Created on : 1/7/2017
Published on : 11/11/2015
Exists online : False
Views : 225