Retail POS cannot be customized to allow return of gift cards

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Retail POS cannot be customized to allow return of gift cards.

Resolution

The changes in the hotfix resolve this issue.

Retail POS SDK now allows for customization of item types allowed for return.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+Contacts

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R3 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform	SP requirement
Aximpactanalysis.exe	Not Applicable	62,136	31-Oct-2014	22:04	x86	None
Axupdate.exe	Not Applicable	62,120	31-Oct-2014	22:04	x86	None
Dynamicsax2012r3-kb3098294.exe	6.3.15.0	766,797,008	24-Sep-2015	16:48	x86	None
Licensetermsar.rtf	Not Applicable	156,025	02-Nov-2014	18:48	Not Applicable	None
Licensetermscs.rtf	Not Applicable	142,003	02-Nov-2014	18:48	Not Applicable	None
Licensetermsda.rtf	Not Applicable	137,802	02-Nov-2014	18:48	Not Applicable	None
Licensetermsde.rtf	Not Applicable	142,887	02-Nov-2014	18:48	Not Applicable	None
Licensetermsen.rtf	Not Applicable	154,408	02-Nov-2014	18:48	Not Applicable	None
Licensetermses.rtf	Not Applicable	143,102	02-Nov-2014	18:48	Not Applicable	None
Licensetermset.rtf	Not Applicable	141,105	02-Nov-2014	18:48	Not Applicable	None
Licensetermsfi.rtf	Not Applicable	140,213	02-Nov-2014	18:48	Not Applicable	None
Licensetermsfr.rtf	Not Applicable	147,594	02-Nov-2014	18:48	Not Applicable	None
Licensetermshu.rtf	Not Applicable	147,202	02-Nov-2014	18:48	Not Applicable	None
Licensetermsis.rtf	Not Applicable	145,642	02-Nov-2014	18:48	Not Applicable	None
Licensetermsit.rtf	Not Applicable	141,392	02-Nov-2014	18:48	Not Applicable	None
Licensetermsja.rtf	Not Applicable	117,394	02-Nov-2014	18:48	Not Applicable	None
Licensetermslt.rtf	Not Applicable	144,326	02-Nov-2014	18:48	Not Applicable	None
Licensetermslv.rtf	Not Applicable	145,379	02-Nov-2014	18:48	Not Applicable	None
Licensetermsnb-no.rtf	Not Applicable	137,293	02-Nov-2014	18:48	Not Applicable	None
Licensetermsnl.rtf	Not Applicable	140,826	02-Nov-2014	18:48	Not Applicable	None
Licensetermspl.rtf	Not Applicable	140,002	02-Nov-2014	18:48	Not Applicable	None
Licensetermspt-br.rtf	Not Applicable	140,978	02-Nov-2014	18:48	Not Applicable	None
Licensetermsru.rtf	Not Applicable	157,777	02-Nov-2014	18:48	Not Applicable	None
Licensetermssv.rtf	Not Applicable	142,275	02-Nov-2014	18:48	Not Applicable	None
Licensetermsth.rtf	Not Applicable	150,963	02-Nov-2014	18:48	Not Applicable	None
Licensetermszh-hans.rtf	Not Applicable	103,519	02-Nov-2014	18:48	Not Applicable	None
Clientoba32.msp	Not Applicable	25,260,032	24-Sep-2015	15:50	Not Applicable	None
Clientoba64.msp	Not Applicable	25,452,544	24-Sep-2015	15:50	Not Applicable	None
Commercedataexchangeasyncclient.msp	Not Applicable	2,752,512	24-Sep-2015	15:50	Not Applicable	None
Commercedataexchangeasyncserver.msp	Not Applicable	737,280	24-Sep-2015	15:50	Not Applicable	None
Commercedataexchangereal-timeservice.msp	Not Applicable	1,044,480	24-Sep-2015	15:50	Not Applicable	None
Components32.msp	Not Applicable	21,078,016	24-Sep-2015	15:50	Not Applicable	None
Components64.msp	Not Applicable	39,063,552	24-Sep-2015	15:51	Not Applicable	None
Dixf_aos32.msp	Not Applicable	114,688	24-Sep-2015	15:50	Not Applicable	None
Dixf_aos64.msp	Not Applicable	114,688	24-Sep-2015	15:50	Not Applicable	None
Dixf_client32.msp	Not Applicable	225,280	24-Sep-2015	15:50	Not Applicable	None
Dixf_client64.msp	Not Applicable	225,280	24-Sep-2015	15:50	Not Applicable	None
Dixf_service32.msp	Not Applicable	552,960	24-Sep-2015	15:50	Not Applicable	None
Dixf_service64.msp	Not Applicable	552,960	24-Sep-2015	15:50	Not Applicable	None
Helpserver64.msp	Not Applicable	880,640	24-Sep-2015	15:50	Not Applicable	None
Objectserver32.msp	Not Applicable	9,895,936	24-Sep-2015	15:50	Not Applicable	None
Objectserver64.msp	Not Applicable	11,943,936	24-Sep-2015	15:50	Not Applicable	None
Retailchanneldatabase.msp	Not Applicable	1,155,072	24-Sep-2015	15:50	Not Applicable	None
Retaildatabaseutility.msp	Not Applicable	2,355,200	24-Sep-2015	15:50	Not Applicable	None
Retailhardwarestation.msp	Not Applicable	1,937,408	24-Sep-2015	15:51	Not Applicable	None
Retailheadquarters32.msp	Not Applicable	27,840,512	24-Sep-2015	15:51	Not Applicable	None
Retailheadquarters64.msp	Not Applicable	27,660,288	24-Sep-2015	15:51	Not Applicable	None
Retailmodernpos.msp	Not Applicable	23,203,840	24-Sep-2015	15:51	Not Applicable	None
Retailonlinechannel.msp	Not Applicable	140,955,648	24-Sep-2015	15:55	Not Applicable	None
Retailpos.msp	Not Applicable	42,815,488	24-Sep-2015	15:58	Not Applicable	None
Retailsaltutility32.msp	Not Applicable	176,128	24-Sep-2015	15:50	Not Applicable	None
Retailsaltutility64.msp	Not Applicable	311,296	24-Sep-2015	15:51	Not Applicable	None
Retailscaleoutdeployment.msp	Not Applicable	20,049,920	24-Sep-2015	15:51	Not Applicable	None
Retailsdk.msp	Not Applicable	318,001,152	24-Sep-2015	16:03	Not Applicable	None
Retailserver.msp	Not Applicable	2,129,920	24-Sep-2015	15:51	Not Applicable	None
Setupsupport32.msp	Not Applicable	7,573,504	24-Sep-2015	15:51	Not Applicable	None
Setupsupport64.msp	Not Applicable	15,093,760	24-Sep-2015	15:50	Not Applicable	None
Uspayroll32.msp	Not Applicable	86,016	24-Sep-2015	15:50	Not Applicable	SPA
Uspayroll64.msp	Not Applicable	6,348,800	24-Sep-2015	15:58	Not Applicable	SPA
Vstools32.msp	Not Applicable	1,146,880	24-Sep-2015	15:51	Not Applicable	None
Vstools64.msp	Not Applicable	1,146,880	24-Sep-2015	15:51	Not Applicable	None
Warehouse.msp	Not Applicable	77,824	24-Sep-2015	15:50	Not Applicable	None
Axsetupsp.exe	6.3.2000.4082	2,009,776	04-Sep-2015	11:42	x86	None
Axsetupsplib.dll	6.3.1000.2189	93,880	22-May-2015	14:02	x86	None
Axsetupui.exe	6.3.1000.2189	363,696	22-May-2015	14:02	x86	None
Axutillib.dll	6.3.164.564	978,608	26-Jun-2014	14:37	x86	None
Microsoft.dynamics.servicing.dependencypackage.dll	6.3.164.3546	40,184	14-Oct-2014	18:33	x86	None
Microsoft.dynamics.servicing.graphlibrary.dll	6.3.164.2384	45,800	12-Aug-2014	01:05	x86	None
Microsoft.dynamics.servicing.operations.dll	6.3.164.2384	44,264	12-Aug-2014	01:05	x86	None
Axsetupsp.resources.dll	6.3.1000.284	518,840	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	498,360	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	506,552	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	494,264	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	494,264	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	510,648	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	506,552	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	498,360	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	518,840	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	498,360	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	494,264	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	498,360	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	502,456	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	539,320	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	494,264	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	567,992	31-Oct-2014	22:04	x86	None
Axsetupsp.resources.dll	6.3.1000.284	486,072	31-Oct-2014	22:04	x86	None

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Applies to:

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Keywords: kbrapidpub, kbnomt, kb

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Article Info

Article ID	:	3098294
Revision	:	3
Created on	:	4/17/2018
Published on	:	4/19/2018
Exists online	:	False
Views	:	221

Microsoft KB Archive Search

Retail POS cannot be customized to allow return of gift cards

Symptoms

Resolution

Hotfix information

Installation information

Prerequisites

Restart requirement

File information

Status

Applies to: