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A blank dialog box appears without any options in certain scenarios in Lync 2013 (Skype for Business)

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Symptoms

Consider the following scenario:

  • You're working on a computer that's running Windows 7 Service Pack 1 (SP1).
  • You set the screen resolution to Medium (125 percent of the standard dots per inch [DPI] setting) or Smaller (100 percent).
  • You apply the June 2015 update for Microsoft Lync 2013 (Microsoft Skype for Business).
In this scenario, a blank dialog box appears without any control button or contact in Lync 2013 (Skype for Business). This issue occurs in any of the following situations:

  • You start an instant message (IM) conversation with another user, and you click Invite More People.
  • You select the Transfer option from Call Control to transfer a call to another user.
  • You start a conference call together with other users, and then you click Invite More People.

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Resolution

To fix this issue, install the October 13, 2015 update (KB3085581) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbfix, kbqfe, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 3096512
Revision : 1
Created on : 1/7/2017
Published on : 10/13/2015
Exists online : False
Views : 432