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  2. You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."

You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."

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Symptoms

When launching Office 2013 apps after upgrading to Windows 10, you receive an error resembling the following for Word 2013:

"We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a results.
Would you like us to repair now?"

When you launch other Office 2013 apps, you receive a similar error that includes the appropriate Office 2013 app name.

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Resolution

This issue has been fixed with the October product update (15.0.4763). You can get the latest update now by following these steps:
  1. Open any Office application, such as Word.
  2. Choose File > Account. (If you opened Outlook, choose File > Office Account.)
  3. Under Product Information, choose Update Options > Update Now.
Can't find Update Now?
Choose Update Options > Enable Updates to turn on automatic updates. Now choose Update Options > Update Now.

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Keywords: kb

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Article Info
Article ID : 3091375
Revision : 1
Created on : 1/7/2017
Published on : 2/5/2016
Exists online : False
Views : 186