When you attempt to connect Microsoft Dynamics CRM 2013 for Microsoft Office Outlook (Outlook Client) to a CRM Online organization, you encounter the following error:
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
When you click Details, you see the following additional details:
Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)
"Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help."
When you click Details, you see the following additional details:
Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at Microsoft.Crm.Passport.IdCrl.FederationLogOnManager..ctor(String environment)
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.GetLogonManager()
at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)