Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Video playback may fail when DirectX 9 overlays are required in Windows 10


View products that this article applies to.

Summary

Some older video applications may depend on DirectX 9 overlays to work correctly. In Windows 8.1, there are rare scenarios in which the DirectX 9 overlay hardware is not available. In these situations, video playback doesn't work.

In Windows 10, those scenarios are still rare, but they may occur more frequently than in Windows 8.1. This is especially true when your display options are set to a lower resolution than the native screen resolution. 

↑ Back to the top


Workaround

To work around this issue, reset the display resolution to the native screen resolution. However, if your display options are already set to the native screen resolution and this issue continues to occur, exit all open applications and then restart your video application. 

↑ Back to the top


Keywords: kb, kbtshoot, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 3089258
Revision : 22
Created on : 4/16/2020
Published on : 5/28/2020
Exists online : False
Views : 300