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"c0000005" error occurs and Skype for Business or Lync 2013 crashes when you upload a file to a persistent chat room

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Symptoms

Consider the following scenario:In this scenario, you receive the following error message:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: XX.X.XXXX.XXXX
Application Timestamp: 53c5caa5
Fault Module Name: Uc.dll
Fault Module Version: XX.X.XXXX.XXXX
Fault Module Timestamp: 53c5df18
Exception Code: c0000005
Exception Offset: 0000000000231bdd
OS Version: X.X.XXXX.X.X.X.XXX.X
Locale ID: 2057

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Resolution

To fix this issue, install the September 8, security 2015 update (KB3085500) for Lync 2013 (Skype for Business).

Note Lync 2013 was upgraded to Skype for Business in April 2015.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 3088667
Revision : 1
Created on : 1/7/2017
Published on : 3/11/2016
Exists online : False
Views : 260