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"0x0000007E" Stop error after you install hotfix 2990941 in Windows 7 SP1 or Windows Server 2008 R2 SP1

View products that this article applies to.

Symptoms

This issue occurs after you install hotfix 2990941 in Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. When this issue occurs, you may receive a Stop error that looks something like this:

STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Notes
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

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Resolution

To fix this issue, we have released a hotfix.

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must install Service Pack 1 for Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.1.760 1.18xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.23xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for Windows 7 and Windows Server 2008 R2 aren't listed.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Iologmsg.dll6.1.7601.189692,04814-Aug-201517:46x86
Iologmsg.dll6.1.7601.231722,04814-Aug-201517:45x86
Storport.sys6.1.7601.18969151,38414-Aug-201518:00x86
Storport.sys6.1.7601.23172151,89614-Aug-201517:59x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iologmsg.dll6.1.7601.189692,04814-Aug-201520:12x64
Iologmsg.dll6.1.7601.231722,04814-Aug-201518:09x64
Storport.sys6.1.7601.18969191,42414-Aug-201520:26x64
Storport.sys6.1.7601.23172193,88014-Aug-201518:22x64
Iologmsg.dll6.1.7601.189692,04814-Aug-201517:46x86
Iologmsg.dll6.1.7601.231722,04814-Aug-201517:45x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Iologmsg.dll6.1.7601.189692,04814-Aug-201517:07IA-64
Iologmsg.dll6.1.7601.231722,04814-Aug-201517:04IA-64
Storport.sys6.1.7601.18969433,60014-Aug-201517:20IA-64
Storport.sys6.1.7601.23172436,05614-Aug-201517:14IA-64
Iologmsg.dll6.1.7601.189692,04814-Aug-201517:46x86
Iologmsg.dll6.1.7601.231722,04814-Aug-201517:45x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology that Microsoft uses to describe software updates.

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Keywords: kb, kbqfe, kbsurveynew, kbfix, kbautohotfix, kbhotfixserver, kbexpertiseinter

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Article Info
Article ID : 3087873
Revision : 1
Created on : 1/7/2017
Published on : 9/8/2015
Exists online : False
Views : 268